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Sephora Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 180,364 reviews

Trusted Customer

Feefo Verified

3 months ago

Great service

Always lovely service. I asked for a product recommendation and was provided with a choice.

Susan Sawyer

Feefo Verified

GBR

3 months ago

What Susan Sawyer said about Sephora:

Great service

Excellent. I bought the gift card for my Granddaughter birthday. I have no ideal what she will spend it on!

Trusted Customer

Feefo Verified

3 months ago

I love the quick delivery and that you have brands that are unavailable elsewhere. I’d love to see more small USA based brands in the uk.

Trusted Customer

Feefo Verified

3 months ago

I ordered items over five weeks ago and I have not received them. I emailed a few times to get a refund and they are still looking into it or they have a vast amount of emails to look at. This is not...

Rebecca

Sephora

3 months ago

Hello Thank you for reaching out to us with your concerns. We sincerely apologize for the significant delay in receiving your order and the frustration you've experienced with our customer service in resolving this matter. We have been in contact via email, and we want to assure you that we are actively working to resolve this for you. We appreciate your patience as we finalize the resolution. Please be assured that we are taking your feedback seriously to improve our processes and prevent similar situations from occurring in the future. Kind regards Sephora UK Customer Care

Alys Brown

Feefo Verified

GBR

3 months ago

What Alys Brown said about Sephora:

Amazing

I love shopping with sephora

Trusted Customer

Feefo Verified

3 months ago

Great

Trusted Customer

Feefo Verified

3 months ago

Eye Cream

Fast and reliable

Trusted Customer

Feefo Verified

3 months ago

Sephora is fantastic give them a try

App is so easy to use. Variety of options to pay for purchases. Options on delivery including next day. Recieved emails to update on tracking. Huge range of products. I regularly shop with them...

Trusted Customer

Feefo Verified

3 months ago

Excellent service

Very good service - extremely fast and reliable

Trusted Customer

Feefo Verified

3 months ago

Not good enough

Items arrived in a marked slightly dirty condition. I returned the items but have been waiting a long time for a refund! It has been over two weeks now and still waiting.

Rebecca

Sephora

3 months ago

Hello Thank you for your feedback. We sincerely apologize that your items arrived in a marked and slightly dirty condition, and for the extended delay in processing your refund. This is certainly not the experience we want our customers to have. We will be following up with you directly via email shortly with a further update and to confirm the status of your refund. Thank you for bringing this to our attention. We value your business and are working to ensure a satisfactory resolution. Kind regards Sephora UK Customer Care

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