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Sephora Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 180,364 reviews

Trusted Customer

Feefo Verified

2 months ago

Trusted Customer

Feefo Verified

2 months ago

Not Transparent

They don’t allow to publish a negative feedback on a product. They are not transparent.

Rebecca

Sephora

2 months ago

Hello, Thank you for taking the time to share your feedback, and we are sorry to hear that you have had difficulty publishing a review on our platform. We want to assure you that we are fully committed to transparency and welcome all genuine customer feedback, including negative reviews. We absolutely do allow and value honest feedback on our products, as this helps us to continuously improve the experience we offer to our customers. If you would like us to look into why your review may have been unpublished, please do not hesitate to contact our customer care team directly at care@sephora.co.uk and we will be more than happy to investigate this for you and do our best to get this resolved. Thank you again for bringing this to our attention, and we hope to hear from you soon. Kind regards Sephora UK Customer Care

Trusted Customer

Feefo Verified

2 months ago

Everything was great and was kept up to date with the purchase. The item was purchased as a gift and was very much appreciated.

Trusted Customer

Feefo Verified

2 months ago

Trusted Customer

Feefo Verified

2 months ago

Trusted Customer

Feefo Verified

2 months ago

Trusted Customer

Feefo Verified

2 months ago

Terrible service don’t order online

I ordered a gift card for a friends birthday, it sat with Evri for over 2 weeks then the tracking information said it had been sent back to Sephora. I then contacted them to ask what has happened, no...

Vanessa

Sephora

2 months ago

Hello Thank you for your review and we are sorry to hear you did not receive your order. Our team are currently looking into this and will be in touch with a resolution shortly. Kind Regards, Sephora UK Customer Care

Trusted Customer

2 months ago

Whilst I received a reply from you yesterday almost immediately after this post, I have still to receive a reply to the two responses I sent to you yesterday and this morning. This is just getting worse

Trusted Customer

Feefo Verified

2 months ago

Smooth transaction

Ordered items easily & delivery was quick

Trusted Customer

Feefo Verified

2 months ago

Having a refund

I have posted an eyeshadow palette back to you and have not received a refund. I contacted you to ask where my refund is, sent you the tracking details and you have not responded at all. You still...

Barbara

Sephora

2 months ago

Hello, Thank you for your feedback. We apologise for the delay in processing your refund and for the lack of communication regarding your eyeshadow palette return. We understand your frustration and appreciate your patience in this matter. We can confirm that your refund has been processed. If you have any further questions or concerns, please do not hesitate to contact us. Best wishes, Sephora UK Customer Care

Trusted Customer

Feefo Verified

2 months ago