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Sephora Reviews | Customer Service Reviews for https://www.feefo.com/reviews/sephora | Feefo

Displaying all 178,022 reviews

Jacqueline Stewart

Morpeth

1 month ago

Date of purchase: 01/05/2025

What Jacqueline Stewart said about Sephora:

Good company

No problems good communication and quick delivery

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Laura Zapasnikaite

London

1 month ago

Date of purchase: 01/05/2025

What Laura Zapasnikaite said about Sephora:

Best way to shop

You can find all brands on Sephora and the best prices, happy with quick despatch and customer service. Highly recommend to everyone.

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Davind

BIRMINGHAM

1 month ago

Date of purchase: 01/05/2025

What Davind said about Sephora:

Great selection - great brands

Good quality products and on offer delivered perfectly and in good time

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Trusted Customer

1 month ago

Date of purchase: 01/05/2025

Bluewater shop 5 stars

The service was very good, although I did find it a little intrusive. I wanted to walk around and look but I was stopped several times if I wanted help. I do realise that there is a fine line between...

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Trusted Customer

1 month ago

Date of purchase: 01/05/2025

Does what it says on the tin

Sephora did as promised: delivered what I needed, when i wanted.

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Trusted Customer

1 month ago

Date of purchase: 30/04/2025

Good service and delivery

Wide range of products, good offers and delivery.

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Natasha Whitworth

Barrow-in-Furness

1 month ago

Date of purchase: 30/04/2025

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Trusted Customer

1 month ago

Date of purchase: 30/04/2025

Very good

Quick delivery package was put in safe place a little bit pricy though

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Trusted Customer

1 month ago

Date of purchase: 30/04/2025

Not happy

I ordered a Charlotte tilbury product on 30th April fir a gift, never arrived so last week I finally received an email to my enquiry saying the would send a another one and still hasn’t arrived but...

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Bhavini

Sephora

1 month ago

Hi ,thank you so much for reaching out, and we truly apologise for the delay you’ve experienced. We’re happy to let you know that the issue has now been resolved, and a replacement has been processed. We really appreciate your patience and understanding throughout this process. If you have any further questions or need assistance, please don’t hesitate to contact us at care@sephora.co.uk. We’re here to help! Thank you again for bringing this to our attention. Warm regards, Customer Care

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Ada Lucy

1 month ago

Date of purchase: 30/04/2025

What Ada Lucy said about Sephora:

Avoid at all costs

Still waiting on a refund for an order the was returned back to them on 3 May, it is now 21 May. They’ve breached consumer laws and seem to think they can do what they want

Bhavini

Sephora

1 month ago

Hi, Thank you for taking the time to leave a review. We are very sorry to hear that you have not received a refund for your returned order and that we have fallen short of your expectations. We understand the frustration this has caused and apologise for any inconvenience caused. We take your concerns seriously and would love the opportunity to make things right. We have e-mailed you direct with a solution and wish to resolve this for you as soon as possible. Once again, our sincere apologies for any inconvenience caused. Kind regards, Customer Care

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About Sephora

At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.

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