Hi , thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We strive to provide the best possible service and products, and we regret that we may have fallen short in this instance.
We would appreciate the chance to understand what went wrong and how we can improve. Please feel free to contact us at care@sephora.co.uk so we can look into this further. Thank you again for bringing this to our attention. We hope to have the opportunity to make things right.
Warm regards,
Customer Care
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.