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Sephora Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 180,361 reviews

Trusted Customer

Feefo Verified

1 month ago

Abysmal service

I have had an issue with the products, I contacted you regarding these concerns yet you haven’t done nothing to resolve

Vanessa

Sephora

1 month ago

Hi Thank you for your feedback We apologise for any inconvenience caused by this. Upon checking the details we can see that our team has been in touch on friday. Please do not hesitate to reach out at care@sephora.co.uk if you require further assistance. Kind Regards, Sephora UK Customer Care

Trusted Customer

1 month ago

Your response to reviewing a very expensive mascara, that is useless, smudges and is unrecognisable on anyone’s lashes, is that is my opinion only. For an Online retailer where testers aren’t available. You say this is opinion, despite photographic evidence of its failure, no compensation, accountability or remuneration. DO NOT USE THIS COMPANY

Rebecca

Sephora

1 month ago

Hello, Thank you for your response Our senior team have been in touch via email to review this further and provide you with a resolution. Kind Regards, Sephora UK Customer Care

Trusted Customer

1 month ago

After complaining about the issues experienced, I am grateful Sephora reconsidered their original response, and refunded the full amount.

Trusted Customer

Feefo Verified

1 month ago

Iqsa Rehmat

Feefo Verified

1 month ago

Trusted Customer

Feefo Verified

1 month ago

Always great

Excellent service always from Sephora

Trusted Customer

Feefo Verified

1 month ago

Quick dispatch and delivery. Lots of choice

Trusted Customer

Feefo Verified

1 month ago

Didn't deliver all ordered goods

Inexplicably they left off one of the items ordered from the delivery. This item was then sent a few days later.

Vanessa

Sephora

1 month ago

Hello Thank you for your feedback. We are sorry to hear that an item was missing from your order, but we are happy to see this was resolved and replaced as requested. If you require any further assistance regarding your order please do not hesitate to let us know. Kind Regards, Sephora UK Customer Care

Trusted Customer

Feefo Verified

1 month ago

Excellent

Unbelievably attentive and efficient customer service Second to none

Teresa

Feefo Verified

GBR

1 month ago

What Teresa said about Sephora:

Sephora

Website is fabulous. Great products to chose from at competitive prices Service and delivery top notch Definitely a great company to deal with

Charlotte Gillman

Feefo Verified

GBR

1 month ago

What Charlotte Gillman said about Sephora:

Great

Great. I just think your need more samples, gifts and deals.

Trusted Customer

Feefo Verified

1 month ago

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