So I brought an item from them and they gave me a free gift. And oh my word, the free gift was an eye lash serum which extends your eye lashes. What a difference this made to my features it lifted my...
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Trusted Customer
Feefo Verified
22 days ago
The delivery service was a complete fail
I ordered 4 items - two were never delivered to my address. The courier didn’t even try and returned them to Sephora. One made it to my house and the last one I paid for next day delivery and it came...
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Shannon
Sephora
21 days ago
Hi,
We’re truly sorry to hear about your experience with your deliveries. We completely understand how frustrating and disappointing this must have been, especially when some of your items never arrived and your next-day delivery order was delayed and left at the wrong address.
This is certainly not the level of service we aim to provide and we sincerely apologise for the inconvenience and disappointment caused.
We’ve now reached out to you directly regarding your order so we can look into this further and work towards a resolution.
Thank you for bringing this to our attention. We appreciate your feedback and hope to have the opportunity to provide you with a much better experience in the future.
Kind regards,
Customer Care
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Angharad Davies
Feefo Verified
GBR
22 days ago
What Angharad Davies said about Sephora:
Fantastic Online Store
I love Sephora. Always great deals on beauty and hair products. They do click and collect which is fantastic and makes ordering products really easy.
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Trusted Customer
Feefo Verified
23 days ago
Great service
Product arrived quickly and in good condition.
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Trusted Customer
Feefo Verified
23 days ago
Good communication and fast delivery
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Trusted Customer
Feefo Verified
24 days ago
Many purchases
Always best service
Delivery always excellent
Highly recommend this store
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AC
Amanda Calder
Feefo Verified
GBR
24 days ago
What Amanda Calder said about Sephora:
BEST PLACE EVER
I luved it!!!
Totally recomend
Best place ever!!!
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MC
Mollie Calvert
Feefo Verified
UMI
24 days ago
What Mollie Calvert said about Sephora:
i love my perfume
unreal.
perfume is unreal.
speedy shipping
love love love
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Trusted Customer
Feefo Verified
24 days ago
they solved my problem immediately
I had a problem with my delivered items. I contacted Sephora. The service Team was friendly and helpful. They organised a replacement delivery for me.
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Trusted Customer
Feefo Verified
25 days ago
Brilliant Customer Service
I love their customer service, always answers my questions and I was missing an item from my order and they sent out the product almost immediately.
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.