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Sensory Direct Reviews

http://www.sensorydirect.com
Rated
Exceptional
Service
4.7
/5
Product
4.6
/5

5

4

3

2

1

401

29

9

5

14

458

ratings over the past year

Displaying all 3,548 reviews
Trusted Customer
10 years ago
Date of purchase: 08/11/2014
Fast service
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Trusted Customer
10 years ago
Date of purchase: 28/11/2014
Great service.
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Trusted Customer
10 years ago
Date of purchase: 12/02/2015
Products arrived promptly but there was no information about whether I needed a special pump…
Products arrived promptly but there was no information about whether I needed a special pump to inflate them. See below.
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Sensory Direct
Sensory Direct
10 years ago
Thank you for your feedback and I am sorry that the products you ordered were seemingly faulty. Could I arrange for the cushions to be collected so we can inspect them? We can then arrange for replacements to be sent or a refund to be issued to you. Andrew
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Trusted Customer
10 years ago
Date of purchase: 28/03/2015
Very quick service
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Trusted Customer
10 years ago
Date of purchase: 16/12/2014
Every time I have bought anything the service has been the quickest ever; the goods…
Every time I have bought anything the service has been the quickest ever; the goods have arrived in excellent condition and have been of good quality. Can't overpraise their efficiency, they are...

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Trusted Customer
10 years ago
Date of purchase: 03/12/2014
Excellent service
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Trusted Customer
10 years ago
Date of purchase: 13/03/2015
SWIFT SERVICE/DELIVERY... SOME GOOD SELECTIONS AND GOOD WEBSITE.
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Trusted Customer
10 years ago
Date of purchase: 01/12/2014
While there was a problem with incorrect code usage on items in the warehouse, leading…
While there was a problem with incorrect code usage on items in the warehouse, leading to the wrong item being delivered, several times, the main issue I had was poor communication. Nobody ever rang...

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Sensory Direct
Sensory Direct
10 years ago
Hi and thank you for your feedback. We had an issue with this product which had been incorrectly labelled which caused some problems - unfortunately we did not communicate this well for which my apologys. We spoke and eventually resolved the issue but it took longer than it should have. We now have procedures in place to prevent this from happening in the future. Andrew
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Trusted Customer
10 years ago
Date of purchase: 22/02/2015
very prompt & efficient service
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Trusted Customer
10 years ago
Date of purchase: 14/03/2015
They are really helpful when you have questions about there weighted items.
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About Sensory Direct
We are trusted supplier of sensory products and toys for those with Autism and special needs. We design and manufacture our own range of weighted blankets, weighted jackets and deep pressure products for sensory integration, all of which are class 1 medical products. We also sell a wide range of special needs toys and we are trusted suppliers to schools, NHS, OTs as well as countless parents.
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01905670500
Unit 11, Great Western Business Park, WORCESTER, Worcestershire, WR4 9GN, United Kingdom
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About Sensory Direct
We are trusted supplier of sensory products and toys for those with Autism and special needs. We design and manufacture our own range of weighted blankets, weighted jackets and deep pressure products for sensory integration, all of which are class 1 medical products. We also sell a wide range of special needs toys and we are trusted suppliers to schools, NHS, OTs as well as countless parents.