How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Savings

Displaying all 6,381 reviews

Trusted Customer

Feefo Verified

1 year ago

Good systems and staff helpful when I needed some help

Louise

Secure Trust Bank

1 year ago

Hello, Thankyou for your review. We are delighted that you are happy with the service you happy with the service you have received! Kind regards, Louise

Bartley McGlynn

Feefo Verified

1 year ago

What Bartley McGlynn said about Secure Trust Bank:

Simple to use online service

Excellent and extremely helpful service from your telephone representative When closing my account Money was transferred immediately The reason for leaving trust bank was almost 1% improved savings...

Sophie

Secure Trust Bank

1 year ago

Hi Bartley, We are pleased that you have found our customer service to be excellent! We are sorry to see you go, please keep an eye on our website as we may offer some products you would be interested in the future! Thank you for your positive feedback, Kind regards, Sophie

Trusted Customer

Feefo Verified

1 year ago

Simple process, excellent response from Secure Trust

I recently invested in a fixed rate cash isa online. The process was straightforward and the response from Secure Trust immediate.

Sophie

Secure Trust Bank

1 year ago

Hi, We are pleased to hear you are happy with the service we have provided! Thank you for your positive feedback! Kind regards, Sophie

Trusted Customer

Feefo Verified

1 year ago

Easy Access Savings Account

Easy to navigate the STB savings website making it simple to monitor saving funds and accrued interest. Withdrawals to a nominated bank account are generally transferred the same day.

Sophie

Secure Trust Bank

1 year ago

Hi, Thank you for your positive feedback! We are pleased to hear you find our website simple and efficient to use! Kind regards, Sophie

Trusted Customer

Feefo Verified

1 year ago

Excellent service

Sophie

Secure Trust Bank

1 year ago

Hi, We really appreciate your positive feedback and are glad we was able to provide excellent service for you! Kind regards, Sophie

Trusted Customer

Feefo Verified

1 year ago

Louise

Secure Trust Bank

1 year ago

Hello, Thank you for your review. Kind regards, Louise

Marion Nicholson

Feefo Verified

1 year ago

What Marion Nicholson said about Secure Trust Bank:

Always get a 2nd opinion

Very confused after first call when I tried to move matured ISA funds to create a new ISA and was told by call centre that it was too late. A secure message disagreed and I have sucessfully opened...

Sophie

Secure Trust Bank

1 year ago

Hi Marion, We are sorry to hear you had some issues with opening and transfer your funds into your new ISA. We are glad that one of our agents was able to help via Secure messaging to get this sorted! Thank you for your feed back we appreciate it! Kind regards, Sophie

Trusted Customer

Feefo Verified

1 year ago

Highly recommended

Responds quickly and offers competitive interest rate

Louise

Secure Trust Bank

1 year ago

Hello, We are delighted to hear this! Thank you for your positive review. Kind regards, Louise

Sally Simpson

Feefo Verified

GBR

1 year ago

What Sally Simpson said about Secure Trust Bank:

Staff on the phone very knowledgeable

The person I spoke to was very helpful and was able to assist me in changing one of my accounts.

Louise

Secure Trust Bank

1 year ago

Hello Sally, Thank you for your positive feedback. We are pleased to hear that we have been able to assist, and you are happy with the service you have received. Kind regards, Louise

Trusted Customer

Feefo Verified

1 year ago

Very easy account opening

Very easy and straightforward to set up account and add funds. Had tried 2 other providers before this and they were so onerous and difficult, I gave up. Competitive interest rate too.

Louise

Secure Trust Bank

1 year ago

Hello, Thank you for your positive feedback. We are delighted to hear that setting up your account was easy and straightforward, and that you were satisfied with our rates. Kind regards, Louise