Thanks for your feedback, It sounds like you've had a wonderful Christmas holiday at this beautiful castle!
We hope we can be of help again in the future, please don't hesitate to contact us again.
The service we received was excellent, nothing was a problem to them.
Scotts Castle Holidays
Scotts Castle Holidays
11 years ago
Thanks for your excellent comments all round!
It’s great to hear your expectations were exceeded, Jordanstone is certainly an impressive house and we had no doubt you would have a fabulous time! We are pleased you found the house clean and key holder helpful.
If you ever wish to return, don't forget to claim your Schs loyalty discount next time you book through us!
Naomi Ashwell
Scotts Castle Holidays
Efficient service with regular communications. Website easy to use re payments.
Scotts Castle Holidays
Scotts Castle Holidays
11 years ago
Thank you for your excellent feedback!
It's always a pleasure hearing happy holiday stories, so glad you all made the most out of your stay and enjoyed your time at Hayston House! We will certainly pass your comments onto the owner.
Please don't hesitate to contact us if you ever wish to re book!
Naomi Ashwell
Scotts Castle Holidays
Naomi was really helpful. Made my life organising a working weekend much easier.
Scotts Castle Holidays
Scotts Castle Holidays
11 years ago
Thank you for your kind comments, so pleased we could help with your stay and you found our service excellent!
Great to hear the lovely Ayton House was perfect for your training program. Sounds like the whole group managed to enjoy their stay!
Nice to see you are already thinking of returning to a property for next year, hopefully we can be of assistance again!
Naomi Ashwell
Scotts Castle Holidays
So pleased to hear that you found our service and team here helpful, thank you for taking the time to write a review.
Great you may are already thinking you may wish to return, sounds like you all had a great time at the Tower! We look forward to hearing from you soon with your plans.
Naomi Ashwell
Scotts Castle Holidays
Thank you for your feedback. So pleased you had an excellent time at this delightful castle apartment!
We hope to be of help again in the future, by all means please get in touch if you would like to re book.
Naomi Ashwell
Scotts Castle Holidays
The company handled our booking and queries very efficiently and in a friendly manner. However, I would have preferred that the £20 booking fee be included in the original rental price as there was...
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Scotts Castle Holidays
Scotts Castle Holidays
11 years ago
Thank you for your comments and glad that you found our service friendly and efficient. I can see that you enquired about the property via one of our external portals, however we do send all clients a link to our direct website to enable them to book, which we recommend all guests review, as it includes a link to the full booking and property information. Sorry if you missed the booking fee when reading through!
I am glad we were able to rectify the surcharge query, our new website now handles this better, making the payment process much easier.
Lovely to hear you all enjoyed your second visit overall! Thank you for property comments, we will follow up on these with the owners.
We hope to be of help again should you wish to return for a third visit, please don’t hesitate to get in touch.
Naomi Ashwell
Scotts Castle Holidays
The web site was easy to use and I could always get someone on the end of the phone, always good
Scotts Castle Holidays
Scotts Castle Holidays
11 years ago
Thank you for your comments, glad you found our website and communication helpful!
Lovely to hear you had a nice time overall at this beautiful house. Although the housekeepers do try and be as flexible as possible with check in/out times, they do have a tight time frame to turn these large properties around in between groups, so a later check out is sometimes not possible. It’s always worth asking though just in case!
By all means if you wish to book again please get in touch and if a later check out is a requirement, we would be happy to ask on your behalf prior to booking. Although this is often something that cannot be confirmed until nearer to the time.
Naomi Ashwell
Scotts Castle Holidays
Initial impressions of the website with its layout , descriptions and photos was good and accurate as we found out. Communication by email and phone was quick an accurate and so valued . Would use...
Scotts Castle Holidays market big holiday houses for family and group holidays in the UK. All properties sleep 10+ and are let on a self-catered basis. Prices guaranteed.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Scotts Castle Holidays market big holiday houses for family and group holidays in the UK. All properties sleep 10+ and are let on a self-catered basis. Prices guaranteed.