We strive to provide great customer service, so we're so pleased you found our service both friendly and professional. We would love to hear from you again sometime!
Product reviews
Naomi - Customer Services Team
Scotts Castle Holidays
9 years ago
Having visited Laggan and the surrounding recently, I totally agree it's a beautiful spot! The owners will be delighted to hear you rated the holiday home excellent, please don't hesitate to get in touch again in the future.
Date of purchase: 06/08/2016
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Trusted Customer
Feefo Verified
Yorkshire
9 years ago
What Trusted Customer said about Scotts Castle Holidays:
Quite complex arrangements for paying various fees. I was bombarded with marketing info - even for the property I had already booked which meant that I stopped reading your emails then received a...
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Amy - Customer Service Team
Scotts Castle Holidays
9 years ago
Many thanks for taking the time to leave feedback on our booking process, we do itemise any additional fee’s such a pet charge for example, at the enquiry stage and are always very happy to accept a payment over the phone if this is preferable to using the secure online payment page.
Hope this clarifies and many apologies if you found our promotional emails meant our correspondence regarding your booking was tricky to spot. Had we of known you would have preferred not to receive this during the booking process we would have been very happy to remove you from this list, alternatively you can opt out at the enquiry stage yourself :)
Product reviews
Amy - Customer Service Team
Scotts Castle Holidays
9 years ago
Thanks so much for the great feedback, glad to hear you enjoyed the lovely coastal position and found the house well maintained and clean. All of our properties are equipped for the house occupancy however we will certainly pass on your suggestions to the owner regarding additional crockery and a second dishwasher.
Date of purchase: 30/07/2016
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Edinburgh
10 years ago
What Trusted Customer said about Scotts Castle Holidays:
They were very helpful in handling a request for a non-standard booking time.
Finding properties is easy.
After booking, though, their website is hard to use. I always had to search for my login...
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Amy - Customer Service Team
Scotts Castle Holidays
9 years ago
Thanks so much for the great review for our service, glad that we were able to help with your family get together. To access your online account, the log in details are provided on your holiday paperwork but we are also very happy to help with any queries or accept payments over the phone if more convenient.
After your booking was made the owner of the lodge did advise us of a change to their availability so the property was withdrawn from our online portfolio, sorry if this caused any confusion and we hope the info we provided was helpful with making your plans for the big trip!
Product reviews
Amy - Customer Service Team
Scotts Castle Holidays
9 years ago
Many thanks for taking the time to get in touch with your feedback for the stay – much appreciated and our property team have forwarded on to the owner of the lodge for review.
As you say, due to the age of this Edwardian building there are a few quirks, its lovely to hear that overall you found the location perfect for your trip and the lodge well equipped & spacious. Glad that the owner of the property was also able to help swiftly with replacing the light bulbs.
Date of purchase: 29/07/2016
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Trusted Customer
Feefo Verified
San José, California, USA
10 years ago
What Trusted Customer said about Scotts Castle Holidays:
This was my second experience booking through Scotts Castle Holidays (SCH), and both have been excellent.
Booking was easy and the descriptions and photographs of the property we selected were...
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Amy - Customer Service Team
Scotts Castle Holidays
9 years ago
Many thanks for your fantastic comments regarding our service, and glad that we were able to assist swiftly with the queries you had during the holiday. Great to hear you also found the booking process straight forward and the online descriptions and photos useful when planning your trip. We look forward to helping with your next holiday and don’t forget we do also offer a loyalty discount for returning guests!
Product reviews
Amy - Customer Service Team
Scotts Castle Holidays
9 years ago
We agree, this impressive mansion is ideally located for exploring the Highlands and the Cromarty Firth coastline. Glad that you found the property well equipped and spacious, the traditional décor of this baronial house is very comfortable and I’m sure it was a welcome retreat after a day exploring the local area and the fantastic choice of golf courses! It’s lovely to hear the housekeeper gave your group a nice welcome and was able to assist during the holiday.
Apologies that there was an issue with the internet connection, unfortunately a fault did occur on the line and the owners followed this up with their provider during your stay and this has been fixed. We are glad to hear this did not inconvenience your holiday and you that you had an enjoyable trip.
Date of purchase: 09/07/2016
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Trusted Customer
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Dairsie Castle
10 years ago
What Trusted Customer said about Scotts Castle Holidays:
Everything went smoothly. All procedures and directions were explained well. Property was in good order for our use. We would certainly use your company again.
Naomi - Customer Services Team
Scotts Castle Holidays
10 years ago
Great to hear you found our procedures and directions straight forward and that you felt everything went smoothly with your booking. Don' t forget we offer a loyalty discount scheme for repeat guests should you wish to book again.
Many thanks for submitting a review, we would love to be of help again in the future should you decide to return.
Date of purchase: 31/07/2016
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Austria
10 years ago
What Trusted Customer said about Scotts Castle Holidays:
Scotts Castle Holidays were extremely friendly and helpful. We'd book a holiday with Scotts Castle Holidays again anytime as it was very uncomplicated and stress-free.
Naomi - Customer Services Team
Scotts Castle Holidays
10 years ago
Many thanks for your excellent feedback. Perfect to hear you found the booking process straightforward without the stress that usually comes with booking a holiday for a big group!
Always happy to help, and we hope to be of assistance with many future bookings for you all.
Product reviews
Naomi - Customer Services Team
Scotts Castle Holidays
10 years ago
Having recently paid a flying visit to this Mansion I totally agree it's perfectly positioned for exploring the Highlands. Glad you rated it fantastic, sounds like all generations enjoyed the space and grandeur of this popular Baronial Mansion
Date of purchase: 30/07/2016
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Trusted Customer
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Ontario, Canada
10 years ago
What Trusted Customer said about Scotts Castle Holidays:
Many thanks for your review, perfect that you found the booking experience pleasant and the team attentive, we hope we can be of help with future plans of yours.
Product reviews
Naomi - Customer Services Team
Scotts Castle Holidays
10 years ago
Sounds like an excellent time was had by all at this Seaside retreat on the Black Isle.
Great to hear you would book again, don't forget to claim your loyalty discount next time with us!
The welcome basket sounds delicious and I'm sure went down a treat on arrival after your traveling. Perfect to hear you mastered the AGA and found the kitchen well equipped - we hope that you may wish to return in the future, don't forget to claim your loyalty discount next time!
Date of purchase: 30/07/2016
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Trusted Customer
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Glasgow
10 years ago
What Trusted Customer said about Scotts Castle Holidays:
A few hiccups getting booked; took a few days and caused a wee bit of stress as we were booking for work. But the service was friendly, polite and very helpful. I would try them again.
Naomi - Customer Services Team
Scotts Castle Holidays
10 years ago
Many thanks for your feedback, sorry we couldn't give an immediate response. Unfortunately with last minute bookings they can take a lot of arranging however glad we could get there in the end and you would book with us again.
Product reviews
Naomi - Customer Services Team
Scotts Castle Holidays
10 years ago
Sounds like you had a very comfortable and enjoyable stay at this delightful holiday house. Glad you enjoyed the welcome basket and the lovely countryside views.
Many thanks for all your feedback, it's always invaluable in order to consider improvement where possible. We look forward to welcoming you back should you wish to stay again.
Scotts Castle Holidays market big holiday houses for family and group holidays in the UK. All properties sleep 10+ and are let on a self-catered basis. Prices guaranteed.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Scotts Castle Holidays market big holiday houses for family and group holidays in the UK. All properties sleep 10+ and are let on a self-catered basis. Prices guaranteed.
Look forward to hearing from you again in the future and offering you our loyalty discount.