Scotts Castle Holidays Reviews

Many thanks for your feedback and email. Apologies if you missed some of the house information during your stay. We have been in discussion with the owners regarding your comments and they have provided clarification on the minor details raised so hopefully there will be no future misunderstandings. It may be helpful to know for the future, that the owners are available to help during your holiday if any queries arise. Any feedback we receive is considered invaluable to ensure we can make improvements where possible, so thank you and we hope to help again in the future.  

We’re so glad to hear you all enjoyed your holiday and found the house well equipped and comfortable for everyone, totally agree the kitchen is a great space for cooking and entertaining! 

Thanks again for your review and we look forward to welcoming you back in the future.

This review will continue to make people smile we can assure you, it’s so lovely to hear you had a great time and were well looked after. It sounds like your holiday was topped off by the appearance of some of the local residents as well which is always a bonus!

Please let us know if we can be of assistance in the future, we’d love to help and we also offer a loyalty discount to our returning Scotts guests so don’t forget to mention this next time you book with us.

Thanks again for your review.

The owners will be delighted to hear these comments, it is wonderful to hear you found the Castle amazing and well equipped. If we can tempt you with a return visit, don’t forget to claim your loyalty discount next time. Thanks once again for you lovely review.

Many thanks for your feedback, glad that you had a great time overall and a good experience! We will certainly pass your comments on for improvements where possible and hope to be of help again in the future. 

Many thanks for your comments, we're very sorry to hear you're unhappy with the decision following the claim raised by the estate after your stay, whilst all of our properties are contracted to be thoroughly cleaned in between groups the property manager at the lodge had confirmed that unfortunately their standard departure guidelines were not followed on this occasion and additional housekeeping was required over and above the usual amount (as detailed in the cost breakdown/images sent to you by email)   

Whilst we are very happy to mediate claims as best we can, ultimately your contract is between yourself and the owners, who have received a copy of all of your comments and are better placed to discuss this being onsite. Whilst we have closed claim closed following our usual Good Housekeeping Deposit policy accepted by you at booking stage, the estate manager has confirmed that they would have welcomed any communication from your group before finalising the claim and they're still happy to speak with you should you should you require further clarification, please let us know if you require another copy of any contact details.

Apologies for any misunderstanding about the water supply during your stay, we were unaware of this at the time and are unsure who you spoke with about this onsite. We're sorry to hear you ran out of bottled water. We have been in touch with the estate who have reconfirmed that whilst the water is safe and drinkable, the UV filter was being replaced and the housekeeper has advised that more can be provided if requested.

We're delighted to hear that you enjoyed your second stay at the lodge and had an incredible Christmas and hope as an agency, that the result of the claim hasn't fully tarnished any happy memories.

Wow sounds like you had a great time at this beautiful house, enjoying the views from the warmth of the fires. Totally agree the owner is super accommodating here and we all look forward to welcoming you back in the future. 

Many thanks for your comments, any feedback is appreciated and we'll ensure we review the current images as we obviously want to show this fantastic property in it's best light! Great the house exceeded your expectations and we hope to welcome you back in the future. 

Totally agree that this is an amazing holiday home - I was lucky enough to visit myself! So glad you had a great time it sounds like you had a lovely trip!

It’s wonderful that you and your family had a fantastic time at the house. I will pass your comments to the Owners who I am sure will be delighted to hear this too. Don’t forget to mention you have booked with us this time as we offer a loyalty discount to our returning Scotts guests – T&Cs apply. Thank you once again for your review and we look forward to welcoming you back in the future.