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Santa Claus Trips Reviews | Customer Service Reviews for https://www.feefo.com/reviews/santa-claus-trips | Feefo

Displaying all 1,367 reviews

Mrs Lloyd

Feefo Verified

3 months ago

What Mrs Lloyd said about Santa Claus Trips:

Friendly & Helpful Staff

Extremely helpful and friendly staff. I spoke to 5 members of the team after numerous calls and nothing was too much trouble.

Miss Hart

Feefo Verified

3 months ago

What Miss Hart said about Santa Claus Trips:

Very good and easy

Paula Hume

Santa Claus Trips

3 months ago

Dear Miss Hart Thank you for your feedback. I am delighted to hear that you were happy with your experience of Santa Claus Trips service. Kind Regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

Trusted Customer

Feefo Verified

4 months ago

Ashley was very helpful and professional

Paula Hume

Santa Claus Trips

3 months ago

Good Afternoon I am pleased to hear that Ashley was very helpful and professional while assisting you in your search for the perfect Lapland trip. Thank you for choosing Santa Claus Trips. Kind Regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

Trusted Customer

Feefo Verified

4 months ago

Informative and no hard sell.

Mr Halford

Feefo Verified

4 months ago

What Mr Halford said about Santa Claus Trips:

Janice was quick to reply

Paula Hume

Santa Claus Trips

4 months ago

Dear Mr Halford, Thank you for your feedback. We are pleased to hear that you had a positive experience. Kind Regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

Miss Swatton

Feefo Verified

4 months ago

Paula Hume

Santa Claus Trips

4 months ago

Dear Miss Swatton Thank you for awarding us 5 stars for our service. Kind Regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

Trusted Customer

Feefo Verified

4 months ago

Would recommend

Our booking agent was Ashley and she was extremely helpful and knowledgable. She guided us to book the right holiday which is right for us. Cannot wait to go now.

Paula Hume

Santa Claus Trips

4 months ago

Good Afternoon Thank you for your feedback. We are so pleased to hear that Ashley was able to assist you and that you are looking forward to your holiday. Thank you for choosing Santa Claus Trips. Kind Regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

Trusted Customer

Feefo Verified

4 months ago

Lapland for the day

Friendly people who were very informative Explaining all about the day trip I was booking Very helpful indeed

Paula Hume

Santa Claus Trips

4 months ago

Good Afternoon We are delighted to hear you had a positive experience and thank you for sharing it. It's lovely to hear that our team could assist you with your booking and that you found them friendly and informative during the process. Kind Regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

Mrs Lewis

Feefo Verified

GBR

4 months ago

What Mrs Lewis said about Santa Claus Trips:

Clear helpful booking process

Good communication by phone and customer service . Polite helpful staff quick response to enquiry

Paula Hume

Santa Claus Trips

4 months ago

Dear Mrs Lewis Thank you for sharing your review of our service. I am delighted to hear you had such a positive experience and found our team polite, helpful and quick to respond. Kind Regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

Ms Hartman

Feefo Verified

4 months ago

What Ms Hartman said about Santa Claus Trips:

Totally surprised when I received a fu call from Karla due to my booking experience rating. Karla was polite, professional while patiently listening to me. She agreed to investigate my feedback &...

Karla Kaye

Santa Claus Trips

4 months ago

Dear Ms Hartman, Thank you for taking the time to leave us a rating about your experience with Santa Claus Trips. We take great pride in the service we provide, so I’m genuinely sorry to hear that your experience hasn’t felt as positive as we would hope. I really appreciate you taking the time to speak to me and to allow me to advise why timings for your excursions aren’t available until you are in resort. This approach allows the tour operator to ensure a smooth and well-coordinated experience for all guests. As your departure date is some time away, communication from both ourselves and Inghams will naturally be quieter for the next few months. However, our Santa Team is available all year round and we are always happy to assist with any questions. Once again, thank you for taking the time to speak with me yesterday. Please do not hesitate to contact me should you have any further queries. Kind regards, Karla Kaye Customer Relations Executive

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