Hi Janet,
Thank you for sharing your lovely feedback. We are delighted to hear you found the resort to be great with excellent service, beautiful gardens and beaches, and friendly staff. We absolutely love to hear about all the different aspects you enjoyed throughout your stay, and we look forward to your next visit.
Many thanks,
Sandals Resorts
Poor the butlers moved me off a longer which had no reservations sign for his guest. Really poor would not go again.
Product reviews
Charlie
Sandals Resorts
1 year ago
Hi Jagdeep,
Thank you for sharing your feedback with us. We're truly sorry to hear you're unhappy with your overall Sandals experience, and we will make sure to share all of your comments with the resort team so that they are aware. If you haven’t done so already, we would recommend sending an email to our customer service team at customerservice@sandals.co.uk so they can look into this for you.
Many thanks,
Sandals Resorts
Some of the staff were amazing, others looked through you. Butlers unhelpful, reception rude and Club reception terrible.
Product reviews
Charlie
Sandals Resorts
1 year ago
Hi,
Thank you for sharing your feedback. We're sorry to hear parts of your stay didn’t meet expectations. We value your review and will make sure to share your concerns with the resort team so that they are aware of your comments.
Many thanks,
Sandals Resorts
Date of purchase: 18/05/2025
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Trusted Customer
Feefo Verified
1 year ago
Excellent service in all departments, staff friendly and always cheerful and chatty.
Always making sure your meals are hot and cooked to your liking.
Product reviews
Charlie
Sandals Resorts
1 year ago
Hi,
Thank you for your lovely feedback! We're so pleased you enjoyed the service, cleanliness, and warm hospitality across the resort. Your note about the piano bar access is appreciated and will be passed along. We absolutely loved having you stay with us, and we hope to welcome you back soon.
Many thanks,
Sandals Resorts
Date of purchase: 15/05/2025
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BRUCE STONE
Feefo Verified
Swindon
1 year ago
What BRUCE STONE said about Sandals Resorts:
The service from staff was very good all so happy
Product reviews
Charlie
Sandals Resorts
1 year ago
Hi Bruce,
Thank you for sharing your feedback. We are pleased to hear you enjoyed the excellent service and friendliness from all our staff. However, we're sorry to hear about your concerns and will make sure to share your comments with the resort team to ensure they are aware. It was a pleasure having you stay with us at Sandals Ochi and we hope to see you again.
Many thanks,
Sandals Resorts
All service has been very good, we have gotten to know some of the team which has been lovely, we have seen others have not experienced positive service but this was absolutely not the case for us.
Product reviews
Charlie
Sandals Resorts
1 year ago
Hi Sasha,
Thank you for sharing your feedback! We're glad to hear you had another enjoyable stay and that Raj and Rushane helped make it special. We truly appreciate your returning to Sandals Montego Bay, and your comments will be shared with the relevant team members to ensure they are aware of your feedback. We love having you each and every time you visit, and we look forward to your next stay with us.
Many thanks,
Sandals Resorts
Service can vary. Most of staff working there is very friendly and professional but you will also often get someone very moody and unfriendly. Booking dinner reservation is a bit of hassle. Most of...
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Product reviews
Charlie
Sandals Resorts
1 year ago
Hi Arkadiusz,
Thank you for sharing your feedback with us. We're pleased to hear you enjoyed the beautiful beach, pools, and variety of restaurants and food. We appreciate your concerns, and we will make sure to share all of your comments with the resort team for review. It was a pleasure having you stay with us, and we hope to welcome you back.
Many thanks,
Sandals Resorts
Date of purchase: 24/05/2025
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Trusted Customer
Feefo Verified
1 year ago
Average and sometimes the staff were not rude but they certainly found it hard to smile
Product reviews
Charlie
Sandals Resorts
1 year ago
Hi Ritu,
Thank you for sharing your feedback. We are sorry to hear about your concerns, we will make sure to pass along your comments to the resort team so that they are aware of your experience.
Many thanks,
Sandals Resorts
Date of purchase: 24/05/2025
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SIMONMICHAEL WELLS
Feefo Verified
Sittingbourne
1 year ago
What SIMONMICHAEL WELLS said about Sandals Resorts:
General manager knew everyone by name and was seducing drinks cleaning up and leading by example well
Done
Omar well done
Product reviews
Charlie
Sandals Resorts
1 year ago
Hi,
Thank you for sharing your lovely feedback. It's wonderful to hear you enjoyed your stay and found the service and staff to be excellent throughout. It was a pleasure having you with us, and we look forward to your next visit.
Many thanks,
Sandals Resorts
Hi Karen,
Thank you for sharing your lovely feedback. We're delighted to hear you found the resort to be stunning with great diving experiences. It was a pleasure having you stay with us at Sandals Grenada, and we look forward to your next visit.
Many thanks,
Sandals Resorts
At Sandals, all-inclusive means you can go all in on the best the Caribbean has to offer. That's why we brought all-inclusive holidays to the region over 40 years ago: to share the simple delights of the island with everyone. From fresh food and drinks sourced right here in the islands, to spacious accommodations that blend into the landscapes, it's all included.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At Sandals, all-inclusive means you can go all in on the best the Caribbean has to offer. That's why we brought all-inclusive holidays to the region over 40 years ago: to share the simple delights of the island with everyone. From fresh food and drinks sourced right here in the islands, to spacious accommodations that blend into the landscapes, it's all included.