Hi Llinos,
Thank you for sharing your feedback. We are sorry to hear you're unhappy with your overall sandal experience. Please be assured that your concerns will be shared with the relevant team members to ensure they are aware and can review them accordingly. If you haven’t done so already, we would recommend sending an email to our customer service team at customerservice@sandals.co.uk so they can look into this for you.
Many thanks,
Sandals Resorts
Friendly, helpful and professional service by those encountered during our stay. A most enjoyable visit to this resort, an would recommend!
Product reviews
Charlie
Sandals Resorts
1 year ago
Hi Maria,
Thank you for sharing your feedback. We are delighted to hear you enjoyed your stay and found the service to be excellent throughout. We're also pleased to hear when you reported the accommodation issue, it was dealt with efficiently. It was a pleasure having you stay with us, and we look forward to your next visit.
Many thanks,
Sandals Resorts
Date of purchase: 03/06/2025
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Mr Timothy Organ
Feefo Verified
Uk
1 year ago
Charlie
Sandals Resorts
1 year ago
Hi Timothy,
Thank you for leaving us a 5-star rating! We are delighted to see you enjoyed your stay, and we hope to welcome you back soon.
Many thanks,
Sandals Resorts
Date of purchase: 03/06/2025
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Trusted Customer
Feefo Verified
1 year ago
Staff very friendly
Product reviews
Charlie
Sandals Resorts
1 year ago
Hi Clifford,
Thank you for sharing your feedback! We are pleased to hear you found the resort to be well laid out with very friendly staff. It was a pleasure having you with us, and we hope to welcome you back soon.
Many thanks,
Sandals Resorts
Service in every department was exceptional the rooms were always kept fresh and immaculate the beach staff were always on hand to top up your drink as were the peacock bar staff. All restaurants...
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Product reviews
Charlie
Sandals Resorts
1 year ago
Hi Stuart,
Thank you for your wonderful feedback! We're delighted to hear you enjoyed the friendly atmosphere, excellent service, and beautiful beaches. It was an absolute pleasure having you stay with us, and we can't wait for your next Sandals visit.
Many thanks,
Sandals Resorts
Date of purchase: 02/06/2025
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Jeanette Tracey Jones
Feefo Verified
Hertfordshire
1 year ago
What Jeanette Tracey Jones said about Sandals Resorts:
As detailed on the first page, the service was exceptional everywhere, some more names would be KING in the Asian restaurant - though he seemed to be just about everywhere and the team at the Sushi...
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Product reviews
Charlie
Sandals Resorts
1 year ago
Hi Jeanette,
Thank you for the lovely feedback! We're so glad you enjoyed your stay—from the warm welcome and beautiful rooms to the amazing service from our wonderful team. We appreciate your suggestions and will make sure to share all of your comments with the resort team. It was our pleasure having you stay with us at Sandals Dunn's River, and we look forward to your next visit.
Many thanks,
Sandals Resorts
The bars & restuarant service was good, bit disapointed with the housekeeping services
Product reviews
Charlie
Sandals Resorts
1 year ago
Hi Julie,
Thank you for sharing your feedback. We're pleased to hear you enjoyed the resort and our restaurant service. However, we are sorry to hear about some of your concerns. We will make sure your comments are shared with the relevant team members for review. It was a pleasure having you stay with us, and we hope to welcome you back.
Many thanks,
Sandals Resorts
Hi Paul,
Thank you for sharing your feedback. We're sorry to hear that some aspects of your stay did not meet your expectations. Please be assured that your concerns will be shared with the relevant team members to ensure they are aware and can review them accordingly.
Many thanks,
Sandals Resorts
Date of purchase: 01/06/2025
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Trusted Customer
Feefo Verified
1 year ago
amazing service very kind very professional
Product reviews
Charlie
Sandals Resorts
1 year ago
Hi Nikolaos,
Thank you for sharing your lovely feedback! We're so glad you enjoyed the resort, beaches, food, and our amazing team. It was wonderful having you with us and we hope to welcome you back soon.
Many thanks,
Sandals Resorts
Date of purchase: 25/05/2025
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CAITLIN BEVAN
Feefo Verified
1 year ago
What CAITLIN BEVAN said about Sandals Resorts:
Never encountered a rude member of staff, everyone was genuinely happy to help.
Product reviews
Charlie
Sandals Resorts
1 year ago
Hi Caitlin,
Thank you for sharing your feedback. We love to hear you found the resort to be beautiful with friendly staff and excellent food. It was an absolute pleasure having you stay with us at Sandals Dunn's River, and we look forward to your next visit.
Many thanks,
Sandals Resorts
At Sandals, all-inclusive means you can go all in on the best the Caribbean has to offer. That's why we brought all-inclusive holidays to the region over 40 years ago: to share the simple delights of the island with everyone. From fresh food and drinks sourced right here in the islands, to spacious accommodations that blend into the landscapes, it's all included.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At Sandals, all-inclusive means you can go all in on the best the Caribbean has to offer. That's why we brought all-inclusive holidays to the region over 40 years ago: to share the simple delights of the island with everyone. From fresh food and drinks sourced right here in the islands, to spacious accommodations that blend into the landscapes, it's all included.