Helpful and friendly staff, in particular Sade and Simeon in Club room services
Product reviews
Charlie
Sandals Resorts
1 year ago
Hi Philip,
Thank you for sharing your lovely feedback. We are delighted to hear you enjoyed your spacious room, the variety across both resorts, and especially the excellent service. It was a pleasure having you stay with us, and we hope to welcome you back soon.
Many thanks,
Sandals Resorts
Hi Matthew,
Thank you for sharing your wonderful feedback. We're thrilled you had an amazing stay and truly appreciate your kind words about our staff. We also appreciate your suggestions regarding the bathrooms; we’ll be sure to pass them along to the resort team. It was an absolute pleasure having you stay with us, and we look forward to welcoming you back.
Many thanks,
Sandals Resorts
We thought all the staff were fantastic and couldn't do enough for you.
Product reviews
Charlie
Sandals Resorts
1 year ago
Hi Michael,
Thank you for sharing your review. It's great to hear you had a very relaxing time with us and found the staff to be excellent throughout your stay. We appreciate your comments regarding the room and will make sure to share your feedback with the relevant team members. It was a pleasure having you, and we look forward to your next visit.
Many thanks,
Sandals Resorts
Overall very good staff work hard and are friendly
Product reviews
Charlie
Sandals Resorts
1 year ago
Hi,
Thank you for sharing your feedback with us. We're pleased to hear you enjoyed the beautiful gardens around the resort and found the staff to be friendly. We appreciate your concerns and will make sure all your comments are shared with the resort team to ensure they are aware.
Many thanks,
Sandals Resorts
We were made to feel very special and part of the Sandals family, everyone went out of their way to make us feel very comfortable and nothing was any trouble. The little touches like the home made...
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Charlie
Sandals Resorts
1 year ago
Hi Diana,
Thank you for sharing your lovely feedback! We're glad to hear you felt at home during your stay and that all the staff went above and beyond to make your holiday so special. It was a pleasure having you, and we hope to welcome you back soon.
Many thanks,
Sandals Resorts
asked for ice 3 nights running and had to call many times each time before it arrived , over an hour wait .
we ended up taking it back with us from the bar but as club sandals this should of been...
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Charlie
Sandals Resorts
1 year ago
Hi Jane,
Thank you for your feedback. We're sorry to hear about your experience and will make sure to share your comments with our team so that they are aware. If you haven’t done so already, we would recommend sending an email to our customer service team at customerservice@sandals.co.uk so they can look into this for you.
Many thanks,
Sandals Resorts
Date of purchase: 05/06/2025
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JACQUELINE O'CONNELL
Feefo Verified
London
1 year ago
What JACQUELINE O'CONNELL said about Sandals Resorts:
Excellent service by each and every staff member at sandals
Product reviews
Charlie
Sandals Resorts
1 year ago
Hi Jacqueline,
Thank you for sharing your lovely feedback. We're pleased to hear you had a memorable stay and that our team made your experience special. It was an absolute pleasure having you with us, and we hope to welcome you back soon.
Many thanks,
Sandals Resorts
Faultless!
Nothing was ever too much and we couldn’t have had a better time.
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Charlie
Sandals Resorts
1 year ago
Hi Andrew,
Thank you for sharing your wonderful feedback! It means so much to us to hear your honeymoon was everything you hoped for and that you enjoyed so many aspects of the resort, service, and our lovely team. We absolutely loved having you stay with us, and we can't wait to welcome you back.
Many thanks,
Sandals Resorts
Date of purchase: 04/06/2025
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Mrs Anne Cole
Feefo Verified
Blyth Northumberland
1 year ago
What Mrs Anne Cole said about Sandals Resorts:
I find the staff at Elite Vacations in London where I book to be helpful and professional and efficient
Charlie
Sandals Resorts
1 year ago
Hi Anne,
Thank you for leaving us a 5-star rating! We are delighted to see you enjoyed your stay, and we hope to welcome you back soon.
Many thanks,
Sandals Resorts
At Sandals, all-inclusive means you can go all in on the best the Caribbean has to offer. That's why we brought all-inclusive holidays to the region over 40 years ago: to share the simple delights of the island with everyone. From fresh food and drinks sourced right here in the islands, to spacious accommodations that blend into the landscapes, it's all included.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At Sandals, all-inclusive means you can go all in on the best the Caribbean has to offer. That's why we brought all-inclusive holidays to the region over 40 years ago: to share the simple delights of the island with everyone. From fresh food and drinks sourced right here in the islands, to spacious accommodations that blend into the landscapes, it's all included.