Mixed service either brilliant or very poor and all down to the attitude of the staff. Most of the staff were very friendly and helpful however there were some staff who really couldn’t be bothered...
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Charlie
Sandals Resorts
1 year ago
Hi Catherine,
Thank you for your review. We're pleased you had a lovely holiday overall and enjoyed the food, drinks, and friendly staff. We're sorry to hear about your concerns. We will make sure to share all of your comments with the relevant team members to ensure they are aware of your feedback.
Many thanks,
Sandals Resorts
Date of purchase: 22/06/2025
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Mr Mark Dixon
Feefo Verified
blackpool england
1 year ago
What Mr Mark Dixon said about Sandals Resorts:
the service was amazing
Product reviews
Charlie
Sandals Resorts
1 year ago
Hi Mark,
Thank you for sharing your wonderful feedback. We are delighted to hear you had such a fantastic stay with us and found the service to be excellent throughout. It was an absolute pleasure having you stay with us, and we hope to welcome you back soon.
Many thanks,
Sandals Resorts
Hotel was nice with a great location and amazing beach. The hotel could do with a bit of a revamp but it's ok but wouldn't say it's near 5 stars. The staff were moody and not always helpful. Our...
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Charlie
Sandals Resorts
1 year ago
Hi Graham,
Thank you for sharing your feedback. We're glad you enjoyed the beautiful location and beach, but we're sorry to hear certain aspects of your stay didn’t meet expectations. We will make sure to share your concerns with the relevant team members to ensure they are aware of your comments.
Many thanks,
Sandals Resorts
Hi Marion,
Thank you for your lovely feedback! We're glad you enjoyed the beautiful resort, great dining options, and fun entertainment. We love to hear all the many aspects you enjoyed about your stay, and we hope to welcome you back soon.
Many thanks,
Sandals Resorts
Great service from all the staff except one bartender on one occasion who was very surly and miserable and made the worst margarita I have ever had b
Product reviews
Charlie
Sandals Resorts
1 year ago
Hi Sandra,
Thank you for your feedback! We're glad to hear you enjoyed the location, well-kept grounds, and the mostly excellent service from our friendly staff. We’re sorry to hear about the noise levels and challenges with pool loungers, and we’ll be sure to share your comments with the team for review. It was a pleasure having you stay with us, and we hope to welcome you back soon.
Many thanks,
Sandals Resorts
Date of purchase: 22/06/2025
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Trusted Customer
Feefo Verified
1 year ago
The actual booking system is difficult to use. Trying make the dates work, error message when no errors were made. Needs updating and simplifying.
Charlie
Sandals Resorts
1 year ago
Hi,
Thank you for sharing your feedback. We appreciate you taking the time to share your experience booking through our website. Your comments will be passed along to the relevant team for review. We look forward to welcoming you soon!
Many thanks,
Sandals Resorts
We were looked after brilliantly.
Staff were friendly and polite, really seemed to want our stay to be memorable.
Food was good. Lots of different options.
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Charlie
Sandals Resorts
1 year ago
Hi,
Thank you for your lovely feedback! We’re so pleased you enjoyed your stay at Sandals Ochi—from the smooth arrival and comfortable butler suite to the beautiful gardens and attentive service, making your stay extra special. It was a pleasure having you stay with us at Sandals Ochi, and we hope to welcome you back soon!
Many thanks,
Sandals Resorts
Date of purchase: 21/06/2025
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Mr Jonathan Lean
Feefo Verified
Potton, Central Bedfordshire
1 year ago
What Mr Jonathan Lean said about Sandals Resorts:
Helpful and prompt
Charlie
Sandals Resorts
1 year ago
Hi Jonathan,
Thank you for sharing your feedback. We are pleased to hear you found the service to be helpful and prompt, and we look forward to welcoming you soon.
Many thanks,
Sandals Resorts
At Sandals, all-inclusive means you can go all in on the best the Caribbean has to offer. That's why we brought all-inclusive holidays to the region over 40 years ago: to share the simple delights of the island with everyone. From fresh food and drinks sourced right here in the islands, to spacious accommodations that blend into the landscapes, it's all included.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At Sandals, all-inclusive means you can go all in on the best the Caribbean has to offer. That's why we brought all-inclusive holidays to the region over 40 years ago: to share the simple delights of the island with everyone. From fresh food and drinks sourced right here in the islands, to spacious accommodations that blend into the landscapes, it's all included.