How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Sandals Resorts Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 11,144 reviews

KEITH BRAITHWAITE

Feefo Verified

Galashiels

1 year ago

What KEITH BRAITHWAITE said about Sandals Resorts:

Sloe

Product reviews

Date of purchase: 18/06/2025

WAYNE CADE

Feefo Verified

Sheffield

1 year ago

What WAYNE CADE said about Sandals Resorts:

Terrible

Product reviews

Date of purchase: 23/06/2025

NICOLA ELLIS

Feefo Verified

Sevenoaks

1 year ago

What NICOLA ELLIS said about Sandals Resorts:

Negril - Intimate resort and restaurant comments

Service was great. Bar staff excellent. Aqua aerobics 10am every day worth doing.

Product reviews

Date of purchase: 24/06/2025

Paul Phillips

Feefo Verified

Brighton

1 year ago

What Paul Phillips said about Sandals Resorts:

Ok but not 5*

Average service Reception staff not very helpful

Product reviews

Date of purchase: 24/06/2025

Trusted Customer

Feefo Verified

1 year ago

Date of purchase: 24/06/2025

Mrs Jean Chatterjee

Feefo Verified

watford

1 year ago

What Mrs Jean Chatterjee said about Sandals Resorts:

sandals grenada our home from home

Very good service in all departments.

Product reviews

Date of purchase: 24/06/2025

Trusted Customer

Feefo Verified

1 year ago

Ok but been to better

Not great, better for Americans. They pretty much treat us as second class citizens. No welcome when we got to the resort. Wrong room and poor trip with no alternative. Poor information when leaving

Product reviews

Date of purchase: 24/06/2025

Trusted Customer

Feefo Verified

1 year ago

Enjoyable but not sure of a return

The service was above and beyond. All staff were more than helpful and met us with a greeting and friendly smile each day. Nothing was too much trouble or bother.

Product reviews

Date of purchase: 24/06/2025

Peter Yates

Feefo Verified

Royal Wootton Bassett, Wiltshire

1 year ago

What Peter Yates said about Sandals Resorts:

Sandals St. Vincent - excellent

Service was excellent at all times.

Product reviews

Date of purchase: 17/06/2025

Trusted Customer

Feefo Verified

1 year ago

Sandals Negril - still our favourite holiday destination

Overall the service was very good. It was disappointing that, even though our flight was on time, we were told staff had gone home for the day so did not receive the usual welcoming chilled towel...

Product reviews

Charlie

Sandals Resorts

1 year ago

Hi Rosalind, Thank you for sharing your experience. We're so pleased to hear that you enjoyed your stay and felt as welcome as you remembered from your last visit. We’re sorry to hear about the arrival experience and room issue—your feedback will be shared with the team for review. It was an absolute pleasure having you with us at Sandals Negril, and we hope to welcome you back. Many thanks, Sandals Resorts

Date of purchase: 23/06/2025

Not received a review invite?

View all media (4850)

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Sandals Resorts Reviews

Sandals BarbadosMore reviews of this product (2,906)View product websiteLacks the attention to detail as St.Lucia

Sandals Regency La TocMore reviews of this product (1,372)View product websiteLa toc very tired needs upgrading balconies tired and dirty tiles missing warm wine and warm beers no water in room for 4 days went to grande completely different excellent and clean

Sandals NegrilMore reviews of this product (396)View product websiteSmallest of the Sandals Resorts we have visited. The main pool is the lively pool, but if you want it a little quieter then head to the Piano Bar pool. All the bars are equipped to provide pretty...Read more

Sandals Grande AntiguaMore reviews of this product (3,611)View product websiteIn need of updating but still had a nice holiday . Some staff very nice but a few were miserable. Food was ok

Sandals GrenadaMore reviews of this product (2,005)View product websiteBeautiful resort with beautiful people. All staff very friendly and polite. Food very good. Small intimate resort. No issue getting sunbeds at most times of the day.

Sandals NegrilMore reviews of this product (396)View product websiteIt was nice enough, the location was lovely but it was clear they treat the English very differently to the Americans. We were originally given the wrong room (it was awful - dark, broken guttering,...Read more

Sandals Dunn's RiverMore reviews of this product (188)View product websiteThe resort was well kept with nice rooms. Gardens and outside areas were also nicely kept. The resort is compact with all action in front of the buildings. This did mean that it was nearly impossible...Read more

Sandals Saint VincentMore reviews of this product (364)View product websiteHad a really great time at Sandals St. Vincent - quite a few changes from previous Sandals experiences (other locations) but nothing which I would raise an issue with. Great site layout, modern...Read more

Sandals NegrilMore reviews of this product (396)View product websiteThis was our first stay for 10 years and it was as welcoming as we remembered.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?