We were disappointed with the service we received. The room we were allocated was not stocked up with bar, mini fridge or bath robes.
The shower leaked and we reported this for 3 days before we were...
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Charlie
Sandals Resorts
1 year ago
Hi Caroline,
Thank you for sharing your feedback. We are glad to hear you found the gardens to be beautiful, with loads of available beds and a great selection of restaurants. We appreciate you sharing your concerns and will make sure to share all of your comments with the relevant team members. It was a pleasure having you with us, and we hope to see you again soon.
Many thanks,
Sandals Resorts
Date of purchase: 07/08/2025
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STEVEN MORLEY
Feefo Verified
Jamaica
1 year ago
What STEVEN MORLEY said about Sandals Resorts:
As above
Product reviews
Charlie
Sandals Resorts
1 year ago
Hi Steven,
Thank you for sharing your feedback. We are delighted to see you left us a 5-star rating, and we hope to welcome you back soon for another memorable stay.
Many thanks,
Sandals Resorts
Everyone was so friendly and welcoming, great customer service.
Product reviews
Charlie
Sandals Resorts
1 year ago
Hi,
Thank you for your wonderful feedback. We’re delighted to know this was your best Sandals experience so far, and it's great to know you found the staff and service to be excellent. It was a pleasure having you stay with us, and we look forward to your next visit.
Many thanks,
Sandals Resorts
Butler service was attentive but never too much.
They balanced between allowing us to relax on holiday but were always available to assist
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Charlie
Sandals Resorts
1 year ago
Hi Conrad,
Thank you for sharing your lovely feedback. We’re pleased to hear you enjoyed the resort and found our team friendly, helpful, and attentive. We loved having you stay with us at Sandals Royal Barbados, and we hope to welcome you back soon.
Many thanks,
Sandals Resorts
The service is one of the mainstays of the hotel. Meticulous attention to detail and a genuine approach where nothing is too much trouble means it punches way above its weight. An all butler resort...
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Charlie
Sandals Resorts
1 year ago
Hi June,
Thank you for sharing your lovely feedback. We’re delighted you enjoyed the food, service, and personal detail the butlers provided throughout your stay. It was a pleasure having you stay with us at Sandals Royal Plantation, and we look forward to your next visit.
Many thanks,
Sandals Resorts
Exceptional service from every team member. Especially the room attendants, serving staff, water sports team. A special thanks to our butlers Kevon and Renisha- both went above and beyond to make our...
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Charlie
Sandals Resorts
1 year ago
Hi Keri,
Thank you for sharing your wonderful feedback. We're delighted to hear your first Caribbean and Sandals experience exceeded expectations. It’s fantastic to know you enjoyed the resort, dining, activities, and more. It was a pleasure having you stay with us, and we hope to welcome you back soon.
Many thanks,
Sandals Resorts
At Sandals, all-inclusive means you can go all in on the best the Caribbean has to offer. That's why we brought all-inclusive holidays to the region over 40 years ago: to share the simple delights of the island with everyone. From fresh food and drinks sourced right here in the islands, to spacious accommodations that blend into the landscapes, it's all included.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At Sandals, all-inclusive means you can go all in on the best the Caribbean has to offer. That's why we brought all-inclusive holidays to the region over 40 years ago: to share the simple delights of the island with everyone. From fresh food and drinks sourced right here in the islands, to spacious accommodations that blend into the landscapes, it's all included.