How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Sandals Resorts Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 11,135 reviews

Trusted Customer

Feefo Verified

11 months ago

Charlie

Sandals Resorts

11 months ago

Hi, Thank you for sharing your feedback! We are delighted to see you left us a 5-star rating for the service provided, and we look forward to welcoming you. Many thanks, Unique Caribbean Holidays Ltd

Date of purchase: 27/08/2025

Trusted Customer

Feefo Verified

11 months ago

Your sales consultant was not only helpful but also kind, understanding and intelligent.

Date of purchase: 09/02/2025

Mrs Johanne Dykes

Feefo Verified

Hassocks

11 months ago

What Mrs Johanne Dykes said about Sandals Resorts:

Simone is amazing she knows exactly what we like and works hard to find our perfect holiday

Date of purchase: 09/02/2025

Trusted Customer

Feefo Verified

11 months ago

All ok

Date of purchase: 09/02/2025

Trusted Customer

Feefo Verified

11 months ago

Our booking agent was excellent. I can't recommend a Sandals resort until we have been to one, that question should not be there for 1st timers??

Date of purchase: 09/02/2025

Trusted Customer

Feefo Verified

11 months ago

This booking was claiming my free week and Simone in sales@sandals Selet Services was excellent . Simone was so patient, helpful and kind and i felt valued by her.

Date of purchase: 09/03/2025

Trusted Customer

Feefo Verified

11 months ago

Date of purchase: 27/08/2025

Mr Malcolm Tulloch

Feefo Verified

Edinburgh

11 months ago

What Mr Malcolm Tulloch said about Sandals Resorts:

Great experience in dealing with Sandals team. Simone was a great help, indeed I made a few changes to flights and accommodation from my original request and she was fantastic at making the changes,...

Date of purchase: 09/03/2025

Mr Kevin Shulver

Feefo Verified

Bedford

11 months ago

What Mr Kevin Shulver said about Sandals Resorts:

Your web site is slow and clunky. I phoned instead. The agent was great, helpful, friendly and knowledgeable. Very good.

Charlie

Sandals Resorts

11 months ago

Hi Kevin, Thank you for your feedback. We’re sorry to hear you experienced issues with the website and will share your comments with our team. We’re pleased to know that when you called, our staff were helpful, friendly, and knowledgeable, ensuring a smooth booking process. We look forward to welcoming you soon. Many thanks, Unique Caribbean Holidays Ltd

Date of purchase: 09/02/2025

Trusted Customer

Feefo Verified

11 months ago

Charlie

Sandals Resorts

11 months ago

Hi, Thank you for sharing your feedback! We are delighted to see you left us a 5-star rating for the service provided, and we look forward to welcoming you. Many thanks, Sandals Resorts

Charlie

Sandals Resorts

11 months ago

Hi, Thank you for sharing your feedback! We are delighted to see you left us a 5-star rating for the service provided, and we look forward to welcoming you. Many thanks, Sandals Resorts

Date of purchase: 30/08/2025