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Sandals Resorts Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 11,135 reviews

Mr Matchett

Feefo Verified

GBR

10 months ago

What Mr Matchett said about Sandals Resorts:

All promises when booking. Organisation after you are booked is very poor The room issues Extraction fan screeching Shower leaking Room not cleaned daily Sheets were not changed for 10 days ...

Charlie

Sandals Resorts

10 months ago

Hi, Thank you for sharing your feedback. We are truly sorry to hear about your concerns and will make sure to share all of your feedback with the team for review. If you haven’t done so already, we would recommend sending an email to our customer service team at customerservice@sandals.co.uk so they can look into this for you. Many thanks, Sandals Resorts

Date of purchase: 03/10/2025

Dr William John

Feefo Verified

GBR

10 months ago

Charlie

Sandals Resorts

10 months ago

Hi, Thank you for sharing your feedback! We are delighted to see you left us a 5-star rating for the service provided, and we look forward to welcoming you. Many thanks, Unique Caribbean Holidays Ltd

Date of purchase: 09/05/2025

Mrs Kim Lightfoot

Feefo Verified

GBR

10 months ago

What Mrs Kim Lightfoot said about Sandals Resorts:

This was my first time booking direct with Sandals on the phone. I usually book with Hays Travel & wish I had. Their price was £500 cheaper. Also, I have looked and booking it direct with sandals...

Date of purchase: 10/02/2025

Mr Nigel Kingston

Feefo Verified

GBR

10 months ago

What Mr Nigel Kingston said about Sandals Resorts:

Agent was very helpful. Gave me good information on a number of resorts and different flight/airline options. She made sure that I had the best possible deal available. The deposit payment process...

Date of purchase: 30/09/2025

Trusted Customer

Feefo Verified

10 months ago

Easy and quick responses to all queries

Date of purchase: 30/09/2025

Mr Terence Wiggett

Feefo Verified

UGA

10 months ago

What Mr Terence Wiggett said about Sandals Resorts:

Lindsay was so helpful is was really appreciated. I did change my mind a few times but Lindsay was very patient and responded brilliantly.

Date of purchase: 30/09/2025

Mr Jay Watson

Feefo Verified

CYP

10 months ago

What Mr Jay Watson said about Sandals Resorts:

the agent who helped us was amazing she helped us to plan what we hope will be an amazing honeymoon

Date of purchase: 29/09/2025

Trusted Customer

Feefo Verified

10 months ago

Web site is unattractive, difficult to read and difficult to identify room type and location in the hotel.

Date of purchase: 29/09/2025

Trusted Customer

Feefo Verified

10 months ago

Charlie

Sandals Resorts

10 months ago

Hi, Thank you for sharing your feedback! We are thrilled to see you left us a 5-star rating for the service provided, and we look forward to welcoming you. Many thanks, Sandals Resorts

Date of purchase: 29/09/2025

Trusted Customer

Feefo Verified

10 months ago

Katie was exceptional.

Charlie

Sandals Resorts

10 months ago

Hi, Thank you for sharing your feedback. We are delighted to hear Katie provided an excellent booking process, and we look forward to welcoming you. Many thanks, Unique Caribbean Holidays Ltd

Date of purchase: 29/09/2025