Sandals Resorts Reviews

Thank you for taking the time to share your experience with us.   We are delighted that you enjoyed the gardens/surroundings and the restaurants.  We will ensure that these comments are shared  with the teams so that we can thank and congratulate them for a job well done.   

We are truly sorry that you were disappointed with certain other aspects of your stay and we are never pleased to learn when a guest has returned home disappointed.  The feedback received to date regarding the work has largely been very positive and whilst we understand it is visible from certain areas around the resort, we understand it has not caused any disruption to guests who are holidaying and we sincerely apologise if your experience was not similarly positive.  Please be assured this work was in no way meant to disrupt your holiday, but to develop and enhance our existing product. 

We do hope that you will give us another opportunity to serve you in the future and demonstrate a true Sandals experience.

Thank you for taking the time to write a review on your recent stay at Sandals Grande Antigua! We regret that some aspects of your visit was not up to your aspirations. It was most disappointing to note your comments on the service received as we hold each property to the same high standards that you are familiar with from your previous experience with us. At Sandals, we are committed to providing the highest standards of quality and service at all times and we apologise if our dedication was not more apparent during your stay. The staff at the Grande Antigua have been the highlight of many reviews, which leaves us quite saddened that your experience was not indicative of the norm.  We have shared your comments with the management team on resort for their attention and review so that we can ensure consistency in the level of service we provide.

Hello Sheila,

Thank you, we appreciate you sharing your feedback with us.  We are truly sorry that your holiday did not get off to start that you had anticipated and are very pleased that the team were able to relocate your room.    At Sandals, we value all guest feedback whether positive or constructive, as these comments are an important tool that we use to constantly strive to improve the service that we provide to our valued guests, and have taken the opportunity to share your comments with the respective managers for their attention also.  We do hope that despite your initial disappointment, you had a fantastic time overall and returned home with some delightful memories.   We do hope that you will consider returning to one of our resorts when planning future travel.