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Safestore Ltd Reviews | Customer Service Reviews for https://www.feefo.com/reviews/safestore-ltd | Feefo

Displaying all 27,851 reviews

Trusted Customer

11 years ago

Date of purchase: 27/05/2014

I arrived at the store 15 minutes before the specified opening time but I was served…

I arrived at the store 15 minutes before the specified opening time but I was served immediately and I was helped to select storage boxes. I returned 3 hours later with all the furniture from a 1...

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Trusted Customer

11 years ago

Date of purchase: 27/05/2014

I was very impressed by the helpful staff. I felt they had time to talk to…

I was very impressed by the helpful staff. I felt they had time to talk to me and show me around without making me feel like I was a nuisance. The fees I think were reasonable but I was under the...

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Safestore Ltd

11 years ago

Thank you for taking the time to feedback, it is valued. We are really pleased to hear that overall the service you received from our Bristol team was to a high standard, and I will be sure to pass your comments onto them. Apologies for any confusion over the amount required for the deposit, as this should have been made very clear to you at the beginning. Thank you. Paul Nicholas Regional Manager Safestore

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Trusted Customer

11 years ago

Date of purchase: 15/01/2014

I have had some very ugly experience in safestore Liverpool. In Feb 2013, two smart TVs…

I have had some very ugly experience in safestore Liverpool. In Feb 2013, two smart TVs worth £3000 were supposedly delivered to safestore and supposedly signed for by one of the managers but were no...

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Safestore Ltd

11 years ago

Good Afternoon. I am sorry to hear about your experience at the Safestore branch in Liverpool. Safestore take the security of every branch very seriously and so I have passed your feedback onto the regional manager. He will be able to look into this matter in more detail and should be in contact with you soon. Stuart Lovett Customer Support Centre Supervisor Safestore Tel 0800 236 1500 Email slovett@safestore.co.uk

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Trusted Customer

11 years ago

Date of purchase: 26/05/2014

Very friendly, helpful and efficient.

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Trusted Customer

11 years ago

Date of purchase: 26/05/2014

The staff at the Islington Safestore are friendly, helpful and good at their jobs.

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Trusted Customer

11 years ago

Date of purchase: 26/05/2014

Good facilities, glad it is open 24 hours and helpful staff. Pricing could be less…

Good facilities, glad it is open 24 hours and helpful staff. Pricing could be less confusing - the quotes from the system make it very difficult to interpret what you will be paying once the 8 week...

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Safestore Ltd

11 years ago

I am pleased to read that overall you are pleased with our Acton facility. I am disappointed however, to hear the explaining of our pricing was confusing and complicated, certainly something we do not intend (or train our people) for it to be - apologies. Thank you Paul Nicholas Regional Manager Safestore

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Trusted Customer

11 years ago

Date of purchase: 26/05/2014

Helpful and clear in their explanations. No problems.

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Trusted Customer

11 years ago

Date of purchase: 26/05/2014

Excellent service by your staff, very helpful.in setting it up for me Access is very…

Excellent service by your staff, very helpful.in setting it up for me Access is very good

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Trusted Customer

11 years ago

Date of purchase: 26/05/2014

helpful service

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Trusted Customer

11 years ago

Date of purchase: 26/05/2014

Once I had contacted safestore they didn't let up on chasing me to take a…

Once I had contacted safestore they didn't let up on chasing me to take a unit even akthough I wasn't ready to need it. However, when I did need it they were the cheapest in the area and very...

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Safestore Ltd

11 years ago

We do apologise for the over zealous approach shown by the store in managing your initial enquiry with us, as that is certainly not our intentions, and something we will further look into. I am pleased to hear we were able to sort out a good price & solution for your storage needs. Thank you Paul Nicholas Regional Manager Safestore

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About Safestore Ltd

Safestore is the UK’s No.1 for choice and Europe’s second largest provider of self storage solutions. Our principal operations are located in the UK, where we have over 130 stores plus two Business Centres with a further 30 stores in Paris, 15 in Spain, 14 in the Netherlands and 6 in Belgium, with a further 7 stores in Germany under a joint venture agreement with Carlyle, and another 12 stores in Italy with the acquisition of EasyBox with Nuveen following a joint venture agreement.

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0208 732 1500

Britannic House, Stirling Way, Borehamwood, Hertfordshire, WD6 2BT, United Kingdom