Item ordered and paid £15 for weekend delivery. DHL did not deliver on time so called up. Refund given immediately and another shipped out straight away. Great customer service experience
Katy
Rūma
3 years ago
Thank you for taking the time out to write us a review and glad we could help!
I ordered a granite parasol base but have not received it nor had any response to emails sent to find out where it is. I would not recommend this company.
Nigel
Rūma
4 years ago
We are so sorry to hear that you have had a bad experience. We would love to be able to discuss this directly with you. Could you please reach out to us at customersupport@ruma.co.uk so we can arrange a time to talk when it’s convenient to you. Alternatively, please just call us on 0330 433 9899.
MG
Michael Granahan
4 years ago
All issues now resolved. Problems caused by logistics and delivery issues outside Ruma’s control. The company have made every effort to ensure my satisfaction, so I would now be happy to buy from them again.
Katy
Rūma
2 years ago
Glad this has been sorted! Hope to see you again soon.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
