I have returned a parcel through dpd over a week ago and sent a message to customer services and not had a reply
Katy
Rūma
3 years ago
We are so sorry to hear that you have had a bad experience. We would love to be able to discuss this directly with you. Could you please reach out to us at customersupport@ruma.co.uk so we can arrange a time to talk when it’s convenient to you.
Product reviews
Katy
Rūma
3 years ago
Thank you for your feedback - we're so sorry to hear the colour wasn't suitable for what you needed!
By replying to customers phone calls ,and by not discounting the item when they said they would ,not yet received a discount
Nigel
Rūma
3 years ago
We are so sorry to hear that you have had a bad experience. We would love to be able to discuss this directly with you. Could you please reach out to us at customersupport@ruma.co.uk so we can arrange a time to talk when it’s convenient to you. Alternatively, please just call us on 0330 433 9899
Great communication and swift delivery. Brilliant product too, nice to use a product that has been designed around the task at hand and with the end user in mind.
If I knew that they will just leave a 92 kg piece next my front door and ignoring my questions to help to place it next to garden door which is 10 m distance from front door I wouldn’t buy from them.
Nigel
Rūma
3 years ago
We are so sorry to hear that you have had a bad experience. We would love to be able to discuss this directly with you. Could you please reach out to us at customersupport@ruma.co.uk so we can arrange a time to talk when it’s convenient to you. Alternatively, please just call us on 0330 433 9899
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
