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Ruby Group Reviews | Customer Service Reviews for https://www.feefo.com/reviews/ruby-group | Feefo

Displaying all 3,310 reviews

Oxana Maiskaia

1 year ago

Date of purchase: 18/02/2022

Dissatisfied with delivery

What Oxana Maiskaia said about Ruby Group:

good product, very sturdy

fast delivery, good product, very sturdy. however some of wood was wrongly cut. my husband is a carpenter and was able to adjust but it took time, skill and equipment. Not sure everyone can do the...

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Adam Fiddy

Ruby Group

1 year ago

Hello there, Thank you so much for your kind words and for taking the time to give us feedback. It really means a lot to us here at Ruby UK. We hope you enjoy your pergola. I am sorry to hear that there were some issues, do get in touch if you need anything. Please let us know if there is anything else we can help you with. Many thanks again Genei Customer Support

Product reviews

Dawn Nevin

Crawley

1 year ago

Date of purchase: 21/02/2022

Satisfied with delivery

What Dawn Nevin said about Ruby Group:

Double gated doors..excellent value

Delivered the gated right to my back door..and the gentleman was very helpful..delivery was very easy and quick

Adam Fiddy

Ruby Group

1 year ago

Hello there, Thank you so much for your kind words and for taking the time to give us feedback. It really means a lot to us here at Ruby UK. We hope you enjoy your gates - they look great! Please let us know if there is anything else we can help you with. Many thanks again Genei Customer Support

Product reviews

JD Gayton

1 year ago

Date of purchase: 15/02/2024

Dissatisfied with delivery

What JD Gayton said about Ruby Group:

The ordering service was good, and the range of gates on offer was excellent. I needed a fairly narrow side gate and local farms like Wickes or B&Q only have standard wider ones. The actual gate is...

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Adam Fiddy

Ruby Group

1 year ago

Hello there, Thank you for taking the time to write us a review. It is much appreciated! I sincerely apologise for the driver not ringing the bell, I have fed this back to them and we have insisted this is a priority for future deliveries. I also wanted to put your mind at ease regarding the wood that your gate is made from, the rough sawn finish does not pose any detriment to its integrity as described in the listing: "Timber Finish- Rough Sawn Timber Treatment- Green Pressure Treatment Premium featheredge Curved Top Handmade by our carpentry team here in Devon. Made using pressure treated featheredge boards. All material is green pressure treated, increasing the lifetime of the gate!" I hope this helps and thank you so much again for your review. Please do let us know if there is anything else we can do for you. Many thanks again Genei Customer Services

Product reviews

Jason Thomas

Norwich

1 year ago

Date of purchase: 14/02/2024

Satisfied with delivery

What Jason Thomas said about Ruby Group:

Will be ordering more in the near future

Great product, quick delivery. Will be ordering more in the near future. Thanks.

Adam Fiddy

Ruby Group

1 year ago

Hello there, Thank you so much for your kind words and for taking the time to give us feedback. It really means a lot to us here at Ruby UK. We hope you enjoy your timber. Please let us know if there is anything else we can help you with. Many thanks again Genei Customer Support

Product reviews

Timothy Meehan

1 year ago

Date of purchase: 14/02/2024

Satisfied with delivery

What Timothy Meehan said about Ruby Group:

have bought from them again

Adam Fiddy

Ruby Group

1 year ago

Hello there, Thank you so much for your kind words and for taking the time to give us feedback. It really means a lot to us here at Ruby UK. We hope you enjoy your orders. Please let us know if there is anything else we can help you with. Many thanks again Genei Customer Support

Product reviews

Julie Billington

1 year ago

Date of purchase: 11/02/2024

Satisfied with delivery

What Julie Billington said about Ruby Group:

Great service and a great product

Product reviews

Mark Fosters

Kilkhampton

1 year ago

Date of purchase: 06/02/2024

Satisfied with delivery

What Mark Fosters said about Ruby Group:

Very satisfied

Excellent service from there product through to customer care and attention to every detail Thankyou Ryan and Bryony for helping us to access one of your splendid products.

Product reviews

David Holliday

1 year ago

Date of purchase: 09/02/2024

Dissatisfied with delivery

What David Holliday said about Ruby Group:

Good customer service when something went wrong

Original shipment had some damaged and wrong shipped parts but problem handled quickly and satisfactorily

Trusted Customer

1 year ago

Date of purchase: 09/02/2024

Satisfied with delivery

Great service

Great range of gates, with extensive range of sizes. Easy to order via their web site. Arrived on time and quality of gate is excellent.

Product reviews

frazer wood

1 year ago

Date of purchase: 12/02/2024

Satisfied with delivery

What frazer wood said about Ruby Group:

fast delivery , great quality

Product reviews

Not received a review invite?

About Ruby Group

A family run timber, home and garden online store offering free nationwide delivery on all orders over £50! With our own fleet vans we are able to offer driver tracked and fast 1-5 day delivery.

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01409231763

Burdon Lane, Highampton, Beaworthy, Devon, EX21 5LX, United Kingdom

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Ruby Group Reviews

Premium Pergolas - Featheredge Roof - 3.3m / 2.7mMore reviews of this product (14)View product websiteGood product, very sturdy. however some of wood was wrongly cut. my husband is a carpenter and was able to adjust but it took time, skill and equipment. Not sure everyone can do the same as easily.

Padstow Wooden Garden Featheredge Gate (1.8m High) - 750mm / Hinge on the LeftMore reviews of this product (24)View product websiteLovely cheap doors and well made

Topsham Curved Featheredge Side Gate (1.8m High) - 800mm / Hinge on the RightMore reviews of this product (12)View product websiteThe product is as advertised and what I wanted. I have some reservations about the finish on the wood used in the construction and some difficulties with the delivery.

2" x 1" Board - Cedar Homegrown - SawnMore reviews of this product (3)View product websiteGood quality product. Thanks.

Tongue & Groove Treated Redwood 121mm x 15mm - 2.4mMore reviews of this product (225)View product websiteIts really not that exciting

Instow Curved Tongue & Groove Side gate (1.5m High) - 700mm / Hinge on the LeftMore reviews of this product (39)View product websiteExcellent service and great delivery service

Gate Closing StripMore reviews of this product (3)View product websiteExcellent perfect ideal useful faultless

Premium Long Throw Lock - 70mmMore reviews of this product (2)View product websiteExcellent perfect ideal useful faultless

Drop Bolt - GalvanisedMore reviews of this product (16)View product websiteExcellent perfect ideal useful faultless

6" Straight Ring Latch - GalvanisedMore reviews of this product (8)View product websiteExcellent perfect ideal useful faultless

Pair Of Adjustable Bands and Hooks - 24" / GalvanisedMore reviews of this product (8)View product websiteExcellent perfect ideal useful faultless

6" Straight Ring Latch - Epoxy BlackMore reviews of this product (4)View product websiteGood quality latch in black with screws

3.6m 100mm x 100mm Treated Timber PostsMore reviews of this product (1)View product websiteIt’s a wooded post does a job.

Instow Curved Tongue & Groove Side gate (1.8m High) - 800mm / Hinge on the LeftMore reviews of this product (39)View product websiteWell made and solid gate.

Shiplap Treated Redwood 150mm x 15mm - 3.0MMore reviews of this product (401)View product websitequality and delivery will use again

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