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Ruby Group Reviews

https://www.ruby-group.co.uk
Rated
Excellent

Offering one of the UK's largest stock of cladding, timber and decking we are bound to be able to help with your next project.

83%

delivery satisfaction

100%

recommends

Service
4.5
/5
Product
4.6
/5

5

4

3

2

1

258

53

14

10

14

349

ratings over the past year

Displaying all 3,310 reviews
AN
Andrew
Dorset
20 days ago

Dissatisfied with delivery

What Andrew said about Ruby Group:
Good overall service
They resolved an issue amicably within 24 hours.
Date of purchase: 02/03/2024
0
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DL
David Luscombe
1 month ago

Satisfied with delivery

What David Luscombe said about Ruby Group:
Good quality and price.
Good communication and price. Gate turned up on time and looks well made.
Date of purchase: 31/12/2023
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Adam Fiddy
Ruby Group
1 month ago
Hello there,

Thank you so much for your kind words and for taking the time to give us feedback.
It really means a lot to us here at Ruby UK. We hope you enjoy your gate!
Please let us know if there is anything else we can help you with.

Many thanks again
Genei
Customer Support
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Trusted Customer
1 month ago

Satisfied with delivery

Wooden plank supply
Service & delivery was prompt and as promised.
Date of purchase: 22/02/2024
UN
1 month ago
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Adam Fiddy
Ruby Group
1 month ago
Hello there,

Thank you so much for your kind words and for taking the time to give us feedback.
It really means a lot to us here at Ruby UK. We hope you enjoy your log lap timber
Please let us know if there is anything else we can help you with.

Many thanks again
Genei
Customer Support
Product reviews

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Trusted Customer
1 month ago

Satisfied with delivery

This order was delivered very quickly and in perfect condition.
All my other dealings have been excellent with Ruby
Date of purchase: 05/03/2024
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Adam Fiddy
Ruby Group
1 month ago
Hello there,

Thank you so much for your kind words and for taking the time to give us feedback.
It really means a lot to us here at Ruby UK. We hope you enjoy your Cedar Timber
Please let us know if there is anything else we can help you with.

Many thanks again
Genei
Customer Support
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SB
Sarah Brenton
1 month ago

Satisfied with delivery

What Sarah Brenton said about Ruby Group:
Excellent quality
Quality of panels excellent, although more expensive than other options - the benefit was being able to buy exact size so worth the premium,
Date of purchase: 04/03/2024
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Adam Fiddy
Ruby Group
1 month ago
Hello there,

Thank you so much for your kind words and for taking the time to give us feedback.
It really means a lot to us here at Ruby UK. We hope you enjoy your Panels
Please let us know if there is anything else we can help you with.

Many thanks again
Genei
Customer Support
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Trusted Customer
1 month ago

Satisfied with delivery

Wood
Excellent.
Date of purchase: 04/03/2024
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Adam Fiddy
Ruby Group
1 month ago
Hello there,

Thank you so much for your kind words and for taking the time to give us feedback.
It really means a lot to us here at Ruby UK. We hope you enjoy your corner trim.
Please let us know if there is anything else we can help you with.

Many thanks again
Genei
Customer Support
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HK
Harry Kelly
Portsmouth
1 month ago

Dissatisfied with delivery

What Harry Kelly said about Ruby Group:
Customer service good, but wood was delivery very wet.
Customer service was very helpful
Date of purchase: 04/03/2024
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Adam Fiddy
Ruby Group
1 month ago
Hello there,

Thank you so much for your kind words and for taking the time to give us feedback.
It really means a lot to us here at Ruby UK. We are sorry that the wood arrived wet, please be assured that this will not impact the integrity of the wood.
Please let us know if there is anything else we can help you with.

Many thanks again
Genei
Customer Support
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Trusted Customer
1 month ago

Dissatisfied with delivery

Good service
I didn’t receive a response to my email but otherwise ok.
Date of purchase: 03/03/2024
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Adam Fiddy
Ruby Group
1 month ago
Hello there,

Thank you so much for your review. Your feedback means a lot to us. I am so sorry that you did not receive a response to your email. I can see that when you contacted us, we actioned the replacement for you without delay but unfortunately the reply was left in drafts. Please forgive this mistake and do let us know if there is anything else we can do for you!

Many thanks again
Genei
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Trusted Customer
1 month ago

Dissatisfied with delivery

Terrible product at a high price
The product I received was sawn timber and we could not use it.
The advert said planned.
Cost money for nothing and is still sitting in our yard.
Avoid this company
Date of purchase: 04/03/2024
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PC
Peter Cavaciuti
1 month ago

Satisfied with delivery

What Peter Cavaciuti said about Ruby Group:
Great Service
Great service , responsive and knowledgable
Date of purchase: 03/03/2024
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Adam Fiddy
Ruby Group
1 month ago
Hello there,

Thank you so much for your kind words and for taking the time to give us feedback.
It really means a lot to us here at Ruby UK. We hope you enjoy your timber.
Please let us know if there is anything else we can help you with.

Many thanks again
Genei
Customer Support
0
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About Ruby Group
A family run timber, home and garden online store offering free nationwide delivery on all orders over £50! With our own fleet vans we are able to offer driver tracked and fast 1-5 day delivery.
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01409231763
Burdon Lane, Highampton, Beaworthy, Devon, EX21 5LX, United Kingdom
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About Ruby Group

A family run timber, home and garden online store offering free nationwide delivery on all orders over £50! With our own fleet vans we are able to offer driver tracked and fast 1-5 day delivery.