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ROL Cruise Reviews

https://www.rolcruise.co.uk/

EXCEPTIONAL

The UK's No.1 Cruise Agent

Service

4.9

786

877

ratings over the past year

Displaying all 25,510 reviews

Trusted Customer

8 years ago

always polite, just the right amount of friendliness, very helpful, answer all questions and don't treat you as an idiot. Excellent service

Dale

ROL Cruise

8 years ago

Thank you very much for your amazing ROL Cruise review, we are always here to help

Trusted Customer

8 years ago

Booking was helpful and informative with a very easy booking process as I normally experience.

Trusted Customer

8 years ago

An easy and efficient way to book a cruise

Nothing is too much trouble and everyone is extremely helpful and knowledgeable.

Dale

ROL Cruise

8 years ago

Love this review, thank you very much we do aim to help and have all the answers when searching for your dream holiday

Trusted Customer

8 years ago

Have used ROL on numerous occasions and have never been disappointed. Staff very helpful st all times. Wonderful holidays. Highly recommended.

Trusted Customer

8 years ago

Have been with ROL for years and have always had good service so will keep using them.

Trusted Customer

8 years ago

Helpful (Katie) clear explanation, good advice

Helpful staff(Katie) , clear explanation and gave good advice and did not rush for decision. Only it was a long waiting time before phone was answered!

Trusted Customer

8 years ago

Generally good but a few small improvements would be helpful.

Efficient and helpful generally. When I booked my cruise it would have been helpful if the booking agent had told me about optional adding e.g. drinks packages, parking at the cruise terminal etc....

Trusted Customer

8 years ago

Great Service from Start to Finish

Your representative John could not have been more helpful in explaining everything about the cruise. He was not pushy let me ask questions which he answered to our satisfaction. Felt I was a very...

Trusted Customer

8 years ago

A very helpful administrator who provided all the information that I required

Trusted Customer

8 years ago

ROL were really useless - failed to book the correct Cruise dates!

It was appalling. I booked the Cruise in November 2015 and paid the deposit. I was, I believed, booked onto the MS Spitsbergen sailing on the 11 March 2018. I paid the remainder of my balance in...

Susan Smith

ROL Cruise

8 years ago

I am sorry to read about your experience, I would like to confirm that your complaint is currently being looked into by our Customer Care team. The Customer Care team will investigate all points you have raised and will be in touch with a full response. Thank you for your patience.

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