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ROL Cruise Reviews

https://www.rolcruise.co.uk/

EXCEPTIONAL

The UK's No.1 Cruise Agent

Service

4.9

786

877

ratings over the past year

Displaying all 25,510 reviews

Trusted Customer

8 years ago

5 star service

brilliant - very helpful. no rush no fuss.

Trusted Customer

8 years ago

ROL anticipates my needs and exceeds my expectations.

Excellent. Whoever answers the telephone listens carefully and ansers my queries and send me an e-mail to confirm their actions.

Trusted Customer

8 years ago

will probably book with them again

they were helpful. gave me £50 off straight away

Trusted Customer

8 years ago

Poor follow up service

Good on booking but appalling service when had a query as twice waiting on phone for 10 minutes plus, booked return call but had to wait 24 hours to next day before reply. You need to get more people...

Gill Rogers

ROL Cruise

8 years ago

Thank you for your feedback. I would like to apologise if you waited longer than normal to access our Customer Service Team. I can confirm that we did leave you a voicemail as we were unable to make contact with you. I would like to assure you of our best intentions at all times.

Trusted Customer

8 years ago

Yes, I would use ROL again. I spoke with Callum on Sunday 4. March.

I have used ROL several times in the past. Have always been satisfied with the service of your staff.

Dale

ROL Cruise

8 years ago

Thank you for your wonderful ROL Cruise review! Callum will be delighted to hear you have once again experienced the difference with ROL. Happy cruising and we look forward to hearing from you in the future.

Trusted Customer

8 years ago

Helpful

Informative

Dale

ROL Cruise

8 years ago

We're glad you found our service informative and thank you for your ROL Cruise review.

Trusted Customer

8 years ago

Informative considerate and Helpful.

We have booked 3 cruise packages together as a family and so far although we have not yet traveled, the process has been smooth thanks to a couple helpful conversations with different representatives...

Dale

ROL Cruise

8 years ago

Thank you ever so much for your delightful ROL Cruise review. We're very glad so far you have found the service smooth and informative. We hope you and your family have a fantastic time on your cruise.

Trusted Customer

8 years ago

Quite good service

Easy to book with ! Most staff very helpful

Trusted Customer

8 years ago

Extremely helpful.

Extremely helpful, the lady "Jasmine" told us everything we needed to know, answered all the questions in a very amiable way.

Dale

ROL Cruise

8 years ago

Thank you for your positive ROL Cruise review. We will pass the feedback on to Jasmine, she will be delighted to hear you have experienced the difference with us.

Trusted Customer

8 years ago

Very good service when we required an extra berth at the last minute

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