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ROL Cruise Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 25,591 reviews

Trusted Customer

Feefo Verified

4 months ago

Holiday

Helpful friendly and polite lady. She patiently took me through all the details and clarified each query

Megan Hammond

ROL Cruise

4 months ago

Thank you for your review, we are pleased to hear that the agent was helpful, friendly and polite. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Trusted Customer

Feefo Verified

4 months ago

Good holiday service

Telephone sales lady was excellent, made sure everything was understood re holiday. Always been happy with ROL

Megan Hammond

ROL Cruise

4 months ago

Thank you for your review, we are delighted to hear that our agent provided excellent service. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Trusted Customer

Feefo Verified

4 months ago

Helpful ROL

We have been booking cruises through ROL for the past four years and have always had rapid , friendly and helpful service in making the initial bookings and with all follow up service.

Megan Hammond

ROL Cruise

4 months ago

Thank you for your amazing review, we are so pleased that you book regularly with us. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Trusted Customer

Feefo Verified

4 months ago

Prompt phone call back booking cruise 2027

Megan Hammond

ROL Cruise

4 months ago

Thank you for your 5-star review, we hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Trusted Customer

Feefo Verified

4 months ago

Unhurried, professional and pleasant.

As usual the gentleman who dealt with my booking w as most professional, pleasant and answered all of my queries and requests in a calm and unhurried way.He even rang me back later to inform me of...

Megan Hammond

ROL Cruise

4 months ago

Thank you for your lovely review, we are so pleased to hear that you found the agent professional and pleasant. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Trusted Customer

Feefo Verified

4 months ago

Typically perfect.

As always ROL were friendly, professional and helpful. I spoke to Sally and she sorted out everything for us. Nothing else to add.

Megan Hammond

ROL Cruise

4 months ago

Thank you for your amazing review, we are delighted to hear that you find our agents friendly, professional and helpful. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Trusted Customer

Feefo Verified

4 months ago

excellent service

Always good to book with ROL- friendly staff, great service

Megan Hammond

ROL Cruise

4 months ago

Thank you for your lovely review, we are so pleased that you book regularly with us. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Trusted Customer

Feefo Verified

4 months ago

Excellent

Very good service went through everything we wanted to know. We also use ROL to book our cruises.

Megan Hammond

ROL Cruise

4 months ago

Thank you for your review, we are pleased to hear that the service was excellent. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Trusted Customer

Feefo Verified

4 months ago

Booking a holiday.

Julia was so patient and helpful made it a pleasure to book with ROL. She had to access several systems to obtain the information about the holiday we were interested in but answered all our queries...

Megan Hammond

ROL Cruise

4 months ago

Thank you for your review, we are delighted to hear that you found Julia patient, helpful and professional. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Trusted Customer

Feefo Verified

4 months ago

Efficient polite and to the point

Megan Hammond

ROL Cruise

4 months ago

Thank you for your review, we are pleased to hear that the agent was efficient and polite. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

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