Communications around our flight cancelation and new flight travel arrangements was disappointing.
Service on ship and particularly from Cruise Director Sara, was excellent.
Riviera Travel
Riviera Travel
6 days ago
Thank you for your 4* review!
We appreciate you taking the time to share your feedback regarding your recent experience. We are sorry to hear that our communications surrounding your flight cancellation and new travel arrangements did not meet your expectations. However, we are delighted to know that the service on board, and particularly from Cruise Director Sara, was excellent.
Product reviews
Riviera Travel
Riviera Travel
6 days ago
Thank you for your 4* review!
We are so glad to hear that you had an excellent experience on your Douro river cruise. It is wonderful to know that you enjoyed the ship, the staff, the dining, and the drinks package. We are also pleased that the pace of the river tour and the excursions met your expectations, and that Salamanca was a particular highlight.
Thank you for your feedback. We're sorry to hear that the sundeck being unavailable for much of the cruise and the overnight moorings did not meet your expectations.
The closure of the sundeck is sometimes necessary when navigating under low bridges, and the safety of our guests and crew must always remain our highest priority. On some cruise itineraries, there are more low bridges to negotiate than on others, which can result in the sundeck being closed more frequently.
We also note your comments regarding the weather. While we understand the heat may have affected your enjoyment at times, unfortunately this is something beyond our control.
We appreciate you taking the time to share your feedback, and your comments will be shared with the relevant teams.
Date of purchase: 16/07/2026
0
Share
Trusted Customer
Feefo Verified
7 days ago
The riviera team where excellent
Riviera Travel
Riviera Travel
6 days ago
Thank you for your wonderful 5* review!
Product reviews
Riviera Travel
Riviera Travel
6 days ago
Thank you for your 5* review!
We are very pleased to hear that you had a fantastic holiday, despite the necessary adjustments to the itinerary due to river conditions. We appreciate you sharing your positive experience.
Thank you for your 5* review!
We are so pleased to hear that you had a great experience with our service from start to finish. We strive to provide excellent service to all our customers and are delighted that we met your expectations.
Product reviews
Riviera Travel
Riviera Travel
6 days ago
Thank you for your 5* review!
We are delighted to hear that you had such an excellent holiday with us and that you would recommend Riviera Travel.
Date of purchase: 16/07/2026
0
Share
Trusted Customer
Feefo Verified
7 days ago
Riviera Travel
Riviera Travel
6 days ago
Thank you for your 4* review!
Product reviews
Riviera Travel
Riviera Travel
6 days ago
Thank you for taking the time to share such detailed feedback. We are delighted to hear that you enjoyed your holiday overall and that our team provided efficient service from the booking process through to your return. It's especially pleasing to know that Giuseppe and the local guides were knowledgeable and informative, and that you enjoyed the excursions and accommodation.
We're sorry to learn about the delay on arrival at Malta Airport and that some aspects of the dining experience did not meet your expectations. We would always encourage guests to raise any concerns regarding food, accommodation, or any other aspect of their holiday with the Tour Manager or hotel management at the time, as this gives the opportunity to address any issues wherever possible during the stay.
Your comments will be shared with the relevant teams for review, and we hope to welcome you on another Riviera holiday in the future.
Despite the issues with the noise in our cabin, which was the cruise staff were not able to address due to no other rooms being available, we thought all the waiting, bar and cleaning staff did a...
Thank you for your feedback. We are delighted to hear that your holiday lived up to your expectations and that you had an excellent experience.
We hope to welcome you on another Riviera holiday in the future
Product reviews
Riviera Travel
Riviera Travel
6 days ago
Thank you for your feedback. We're delighted to hear that your holiday lived up to your expectations and that you had an excellent experience.
We hope to welcome you on another Riviera holiday in the future
All Riviera staff were helpful. Ryanair was a nightmare. All cruise staff were wonderful.
Riviera Travel
Riviera Travel
6 days ago
Thank you for your 5* review !
We are so pleased to hear that all of our Riviera staff, both on shore and on board, were helpful and wonderful during your trip. It is always our aim to provide excellent service, and we truly appreciate you taking the time to share your positive feedback about our team.
Product reviews
Riviera Travel
Riviera Travel
6 days ago
Thank you for your 5* review!
We are so pleased to hear you enjoyed your recent cruise along the Douro Valley and your time in Salamanca. It's wonderful to know that you found your suite beautiful, the cleaner wonderful, and our guide and driver excellent. We are also delighted that you enjoyed the food and breathtaking scenery. We hope to welcome you on another Riviera Travel holiday soon.
Excellent service, all our questions and enquiries were answered fully.
The travelling between cities was good but sometimes journeys were a little long! The Tour Manager was excellent.
The return...
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.