Exceptional. Apart from the managers, if we were to name any one staff member it would be Carlton in the restaurant who was always very enthusiastic and helpful
Riviera Travel
Riviera Travel
1 month ago
Hello Ashley,
Thank you so much for sharing such positive feedback about your time with us. We are delighted to hear that you had an exceptional experience and that our restaurant team helped make your trip so memorable.
Kind regards,
Riviera Travel
Product reviews
Riviera Travel
Riviera Travel
1 month ago
Hello Ashley,
We are delighted to hear that you had such a wonderful experience on your cruise and that the team and itinerary made your time with us so enjoyable.
Kind regards,
Riviera Travel
Outstanding, value for money, just too much walking for my husband
Riviera Travel
Riviera Travel
1 month ago
Hello Helen,
We are delighted to hear that you found your experience with us to be outstanding and good value, though we note that the walking involved was more than expected for your husband.
Kind regards,
Riviera Travel
Product reviews
Riviera Travel
Riviera Travel
1 month ago
Hello Helen,
Thank you so much for your wonderful review and for taking the time to share such detailed feedback about your recent journey with us. We are delighted to hear that you enjoyed the accommodation and dining, and we truly appreciate your helpful advice regarding the physical activity involved, which will certainly assist future travellers considering this tour.
Kind regards,
Riviera Travel
Tried to call on 3 occasions re a query - waited 15 minutes or more - no response . Only way I got through was to phone as a new customer !
Riviera Travel
Riviera Travel
1 month ago
Thank you for your review.
We're sorry to hear you experienced difficulty getting through to us by phone. Our lines have been particularly busy recently due to low water levels affecting a number of our river cruises. We appreciate your patience and thank you for bringing this to our attention
Product reviews
Riviera Travel
Riviera Travel
1 month ago
Thank you for sharing your feedback with us regarding your recent holiday to Bruges. We are pleased to hear that you had a very good overall experience and appreciated the knowledgeable guidance provided. We do, however, note your comments regarding the pacing of the tour and the concerns you felt during your travels, and we appreciate you bringing this to our attention.
Below average and disappointing compared to previous experiences with Riviera. The company needs to use better hotels
Riviera Travel
Riviera Travel
1 month ago
Hello Gary,
We are sorry to hear that this journey did not meet your usual expectations. We value your feedback regarding your experience and hope to provide you with a much better holiday in the future.
Kind regards,
Riviera Travel
Product reviews
Riviera Travel
Riviera Travel
1 month ago
Hello Gary,
Thank you for sharing your feedback with us regarding your recent holiday. We are glad to hear that you enjoyed the interesting destinations and appreciated the efforts of our tour manager, but we understand that the busy itinerary, accommodation standards, and guiding focus did not fully meet your expectations. We value your insights as we continuously strive to improve our tours for the future.
Kind regards,
Riviera Travel
Service was good, especially helpful when our original flight was cancelled and we had to fly from a different airport
Riviera Travel
Riviera Travel
1 month ago
Hello,
We are delighted to hear that you had such a positive experience and that our team could provide helpful support when your travel plans unexpectedly changed. Thank you for taking the time to share your feedback with us.
Kind regards,
Riviera Travel
Product reviews
Riviera Travel
Riviera Travel
1 month ago
Hello,
We are delighted to hear that you had such a wonderful holiday and enjoyed the variety of excursions and comfortable accommodations. Thank you for taking the time to share your positive experience with us.
Kind regards,
Riviera Travel
Hello,
Thank you for taking the time to share your wonderful five-star feedback with us. We are always delighted to know when our travellers have a fantastic experience with our services.
Kind regards,
Riviera Travel
Product reviews
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Riviera Travel
Riviera Travel
1 month ago
Hello,
Thank you for your fantastic feedback. We are delighted to hear that you enjoyed exploring such a wonderful destination and appreciated the variety of our excursions and the company of your fellow travellers.
Kind regards,
Riviera Travel
Hello John,
Thank you for taking the time to leave such a wonderful rating. We are delighted to know that your experience with us was so positive, and we look forward to welcoming you on another journey soon.
Kind regards,
Riviera Travel
Product reviews
Riviera Travel
Riviera Travel
1 month ago
Hello John,
Thank you for sharing such a detailed and wonderful review of your experience with us. We are delighted to hear that you thoroughly enjoyed the scenery, service, and excursions on your holiday, and we appreciate your valuable feedback regarding your time in Porto and the administrative support you received before departure.
Kind regards,
Riviera Travel
Disappointed that the assistance at the airport at departure by a representative didn't happen. Nor the distinctive luggage labels either.
Riviera Travel
Riviera Travel
1 month ago
Thank you for your review.
We're sorry to hear that the airport experience did not meet your expectations. Whilst our representatives are not responsible for providing mobility assistance, as this is arranged directly with the airline, it is not clear from your comments whether a representative was unavailable or whether the assistance provided did not meet your expectations. Should you wish to provide further details, we would be happy to investigate this further.
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Riviera Travel
Riviera Travel
1 month ago
Thank you for your review.
We are delighted to hear that you enjoyed your holiday overall. However, we're sorry to learn that the three included dinners at local restaurants did not meet your expectations. We value your feedback and will ensure your comments are shared with our Product Team for review as they continue to evaluate and enhance our holiday experiences.
Thank you for your review.
We're delighted to hear you had a great holiday and that your Tour Manager and local guides helped make your experience so enjoyable.
We also appreciate your feedback regarding some of the early morning starts. Comments such as these are valuable and will be shared with our Product Team for consideration.
We hope to welcome you on another Riviera holiday soon.
Thank you for your review.
We are delighted to hear you had a great holiday and that you enjoyed your time away from home. Thank you for taking the time to share your feedback, and we hope to welcome you on another Riviera holiday soon.
Product reviews
Riviera Travel
Riviera Travel
1 month ago
Thank you for sharing your positive experience with us. We are delighted to hear that you enjoyed the trip and appreciated the guidance of our Tour Manager.
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