Thank you for taking the time to share your feedback regarding your recent Rhine cruise to Switzerland and the Alpine extension. We are pleased to hear you enjoyed the river cruise portion. We appreciate you bringing your comments about the train journey from Zurich to Zermatt and your experience on the Glacier Express to our attention. We understand your disappointment regarding the food arrangements on the Glacier Express, and we regret that this part of your journey did not meet your expectations or what you would anticipate from Riviera Travel.
Date of purchase: 01/06/2026
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David
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GBR
1 month ago
Riviera Travel
Riviera Travel
1 month ago
Thank you for your 5* rating
Product reviews
Riviera Travel
Riviera Travel
1 month ago
We are so pleased to hear that you had an interesting holiday and found our arrangements to be well organised. It’s wonderful to know we’ve met your expectations.
Date of purchase: 26/05/2026
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Trusted Customer
Feefo Verified
1 month ago
Excellent service. This is my fourth trip with Riviera.
Riviera Travel
Riviera Travel
1 month ago
We are delighted to hear that you received excellent service and that this was your fourth trip with us. We truly appreciate your continued loyalty.
Product reviews
Riviera Travel
Riviera Travel
1 month ago
We are so pleased to hear you enjoyed your holiday with us. It's wonderful to know you appreciated seeing a lot in a short period of time and that you had such a positive experience with your tour guide, Frank. We are also delighted to hear you met some lovely people.
Good advance info and a tour manager with personality!
Riviera Travel
Riviera Travel
1 month ago
We are delighted to hear that you found our advance information helpful and that our tour manager’s personality added to your experience. We appreciate you sharing your positive feedback with us.
Product reviews
Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your experience with us. We are so glad to hear that you enjoyed the "Hidden Italy - Padova Vicenza & Mantova for Solo Travellers" trip and found it to be well conceived and a good variety of towns and tours. It's wonderful to know that you appreciated Castelfranco as a base and that the hotel met your expectations with its friendly, well-organised atmosphere and excellent dining room. We truly value your recommendation for experiencing the Veneto region.
Perfect in every respect. Waiters, chambermaids. Everyone helpful and the whole boat was spotless at all times. At the pool area a waiter would walk through every half hour or so enquiring if...
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Riviera Travel
Riviera Travel
1 month ago
We are absolutely delighted to hear that your experience with us was perfect in every respect. It's wonderful to know that you found our staff so helpful and the boat to be spotless at all times. We also appreciate you highlighting the attentive service at the pool area; our team strives to ensure every guest enjoys a relaxing and pleasant stay.
Product reviews
Riviera Travel
Riviera Travel
1 month ago
We are absolutely delighted to read your wonderful review. It's fantastic to hear that you found the ship to be beautiful with every comfort and that the service provided by our charming staff exceeded your expectations. We are pleased you enjoyed your cabin and found the restaurant and bar areas to be well-appointed and convivial. Thank you for your kind words.
Date of purchase: 26/05/2026
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Trusted Customer
Feefo Verified
1 month ago
The trip was exceptionally well organised which took all of the anxiety out of the holiday for the group members. Any problems could be taken to the tour manager, who was available at all times in...
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Riviera Travel
Riviera Travel
1 month ago
Thank you for your wonderful review! We are delighted to hear that your trip was exceptionally well organised and that you and your group felt at ease throughout your holiday. It's fantastic to know that our tour managers were able to provide the support you needed, and that you enjoyed the accommodation and food. We truly appreciate your feedback.
Product reviews
Riviera Travel
Riviera Travel
1 month ago
We're so pleased to hear that you had a well-organized and enjoyable trip. It's wonderful that you were able to focus on the tours and your free time, and that the included meals and recommendations met your expectations. We're also glad you found the hotels comfortable and well-situated, and that our local guides and tour manager provided excellent support throughout your journey. It sounds like you had a truly memorable experience.
We had good service in that the information provided leading up to the trip was spot on and they took good care of us all the way through the trip. No complaints from us.
Riviera Travel
Riviera Travel
1 month ago
We are delighted to hear that you had such a positive experience with the information provided and the care you received throughout your trip. Thank you for your wonderful feedback.
Product reviews
Riviera Travel
Riviera Travel
1 month ago
It's wonderful to hear that you had such an amazing holiday with us on our Imperial Cities of Morocco tour. We are delighted that you found the booking process easy and the pricing competitive, and that we were able to keep you informed leading up to your departure. It's fantastic to know that our tour manager and local guide in Marrakesh made such a positive impression and that you were so well looked after upon arrival, with everything from luggage transfer to handling gratuities taken care of. We're thrilled that you enjoyed all the hotels, especially the Palm Plaza, and that the organisation of the trips, including provision of water, met your expectations. It's brilliant to hear how much you enjoyed the sights, markets, friendly people, and food across the diverse cities. We're also very pleased that our guides were attentive to your comfort in the warm weather. Thank you for your special mention of Yanis, we will certainly pass on your kind words – we're so glad he was such a legend and looked after the group so well. We truly appreciate you recommending Riviera Travel and are so happy you had such a memorable experience.
I would have liked help at all hotels for porterage. On a couple of occasions my wife and I had to struggle with our suit case down stairs. many places there were porterage facilities.
impressed that...
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Riviera Travel
Riviera Travel
1 month ago
Thank you for sharing your experience. We regret to hear about the difficulties you encountered with porterage at some of the hotels and the struggles you faced with your luggage, especially on stairs. We also note your appreciation for the early breakfast openings, the comfortable and spacious travel arrangements, and the quality of the included meals. We value your feedback.
Product reviews
Riviera Travel
Riviera Travel
1 month ago
We are delighted to hear that you enjoyed your Signature Tour: Ecuador & Galapagos. It's wonderful that you found the accommodation very good, and that our Tour Manager and local guides were efficient, friendly, and knowledgeable. We appreciate your feedback regarding the day trip excursion to Bartolome and will certainly take your comments on board.
Didn’t get a very detailed itinerary beforehand - would have been good to understand start times and how long some trips would be. Also some guidance on what weather conditions might be like at that...
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Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to rate our customer service and for awarding us a score of 4 out of 5. We are grateful for your positive feedback and for choosing to book your holiday with us online.
For future reference, our Contact Centre team has access to more detailed itineraries, including indicative timings and additional information such as typical weather trends. They would be delighted to share this with you prior to travel. As these details can occasionally be subject to change, we do not routinely publish them. More precise daily timings are, however, provided by your Tour Manager whilst on tour.
We are particularly pleased to hear that you found your Tour Manager, Pauline, to be excellent. Your kind comments will certainly be shared with her, and we are sure they will be very much appreciated.
Product reviews
Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your feedback. We're pleased to hear that you thought the hotel was clean and comfortable. Thank you for your thoughts on increasing the time between escorted tours and free time. We'll be sure to share this with our Product team for collective review.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.