I was not met by anyone of the Riviera company at Manchester Airport. I eventually made contact by phone and the representative turned up ten minutes later. This was not what I expected from Riviera....
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Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your feedback about this tour. We're sorry to hear that your Riviera rep was not immediately present at the airport as expected, due to an unforeseen last minute occurrence. We're pleased to hear that your rep did arrive, however. We're delighted to read that you thought the excursions were well organised and very enjoyable.
Product reviews
Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your candid feedback with us. We are sorry to learn that your outbound flight was delayed, resulting in your arrival after midnight; we appreciate how tiring this must have been at the beginning of your holiday.
We understand that staying in one hotel can feel more convenient and relaxing for many guests. However, due to the size of the island and the distances between key places of interest, the itinerary has been carefully designed to include two hotel stays. This approach helps to minimise extended coach journeys and allows guests to make the most of the included visits and experiences.
That said, we are pleased to hear that you found the excursions to be interesting and that your Tour Manager made such a positive impression. Your kind comments will certainly be shared, and we are sure they will be greatly appreciated.
Date of purchase: 29/05/2026
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1 month ago
Extremely well
Riviera Travel
Riviera Travel
1 month ago
Thank you for rating our customer service 4/5.
Product reviews
Riviera Travel
Riviera Travel
1 month ago
Thank you for sharing your thoughts on the first hotel. Please be assured that we have passed your comments onto our Product team for review. We're delighted to hear that, on the whole, you thought this tour was nicely conducted.
It sounds like you had an absolutely wonderful first cruise experience with us on the Blue Danube! We are so pleased to hear that you enjoyed the perfect balance of company, the cleanliness of the boat, and the delightful service from our staff. It's fantastic that you made new friends and always had someone to chat with. We truly appreciate you choosing Riviera Travel and we're thrilled you're already considering another holiday with us for next year.
Excellent!
From booking our holiday to our journey home, everything was managed in a professional manner. The website was easy to navigate, any questions were answered and the whole holiday was well...
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Riviera Travel
Riviera Travel
1 month ago
Thank you for your wonderful review! We are delighted to hear that your experience with Riviera Travel, from booking to your journey home, was managed in a professional manner. We appreciate you highlighting the ease of navigation on our website and the helpfulness of our team in answering your questions. It's fantastic to know that your holiday was well organised. We are particularly pleased that Marella enhanced your holiday with her knowledge, humour, and attentive yet unobtrusive service.
Product reviews
Riviera Travel
Riviera Travel
1 month ago
Thank you for sharing your experience of your Lake Maggiore, Orta & the Matterhorn holiday. We are delighted to hear that you had such a wonderful time, from the excellent Hotel Stresa and lovely excursions to your superb guide. It's also great to know that you enjoyed the food choices and found the hotel staff to be friendly, helpful, and professional. We appreciate you highlighting the balance of free time and organised trips, and we're so pleased you were blessed with good weather to enhance your holiday.
Date of purchase: 26/05/2026
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1 month ago
Riviera Travel
Riviera Travel
1 month ago
Thank you for your 5* rating
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Riviera Travel
Riviera Travel
1 month ago
Thank you for sharing your feedback about your recent trip to the Imperial Cities of Morocco. We are delighted to hear that you had an excellent experience and enjoyed the country. It's wonderful to know that our tour guide took great care of you. We appreciate you highlighting your positive experience.
From arriving at Budapest to leaving from Budapest, everything was catered for. With slow excursions for some and active excursions for others. A great tour team.
Riviera Travel
Riviera Travel
1 month ago
Thank you for sharing your wonderful feedback about your recent trip with us. We are delighted to hear that everything was catered for during your time in Budapest and that our tour team provided such a positive experience, offering a range of excursions to suit everyone. It's fantastic to know you had such a great time.
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Riviera Travel
Riviera Travel
1 month ago
We are delighted to hear that you enjoyed your recent river cruise experience on "The Blue Danube" aboard the MS William Wordsworth. It's wonderful to know that our team, including Peter and Fee, along with our guides and onboard catering, contributed to a memorable journey for you. We appreciate you sharing your positive feedback.
Very good, Alex was always available whenever needed. The Hotel staff were excellent.
Riviera Travel
Riviera Travel
1 month ago
Thank you for your holiday 4 stars. We're pleased to hear that you had a good time.
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Riviera Travel
Riviera Travel
1 month ago
Thank you for sharing your candid feedback and perspective on the Villa Maria hotel. We're delighted to hear that you thought this tour was well organised and that the local guides at the various sites were very good.
Everything was well organised although we were not met at the airport check in as specified in the booklet. Our group comprised people travelling from Gatwick or Manchester and the Gatwick flight...
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Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your feedback. We are pleased to hear that your trip arrangements in Sicily were excellent, with particular praise for the hotels, transfers, and excursions. We appreciate you highlighting the well-organised nature of your holiday.
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Riviera Travel
Riviera Travel
1 month ago
We are so pleased to hear that you had such an enjoyable week on our Classic Sicily for Solo Travellers holiday. It's wonderful to know that everything went smoothly and that you appreciated the excellent hotels, food, and superb tour manager, especially as it was your first solo holiday.
Top notch looked after and well spoilt to ensure fully catered for in every way.
Riviera Travel
Riviera Travel
1 month ago
It’s wonderful to hear that you had such a positive experience with us. We are delighted that you felt well looked after and that all your needs were catered for throughout your time with us.
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Riviera Travel
Riviera Travel
1 month ago
We are absolutely delighted to hear that you loved your 5 nights in Marrakesh and the Atlas Mountains and that this was such a memorable first holiday with us. It's wonderful to know that you felt well supported and looked after by the tour leader and local guide, and that you were able to experience so many excursions in a short space of time. We're also pleased that you found Marrakesh to be a beautiful city and that your hotel was fabulous, allowing you to enjoy the spa and bar.
We are so pleased to hear that you enjoyed your holiday with Riviera Travel. We appreciate you sharing your feedback regarding the excursions and your air travel experience. We understand how important it is to have adequate time for exploration and how delays can impact a journey. We are glad to hear that we were able to provide a comfortable waiting area with refreshments during your return. We value your comments and will certainly take them into consideration.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.