Not very good, there was no joined up communication between Riviera, Holland America and the customer.
holland America offered a ‘ Have it all package’
We had to find out about this ourselves, and...
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Date of purchase: 20/09/2026
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1 month ago
Riviera Travel
Riviera Travel
1 month ago
Thank you for your 4* review .
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Riviera Travel
Riviera Travel
1 month ago
Thank you for sharing your feedback with us regarding Classical Spain. We are very pleased to hear that your experience met your expectations.
Booking was relatively easy but details not really good enough
Riviera Travel
Riviera Travel
1 month ago
Thank you for your review.
We are delighted to hear that you enjoyed the trip overall. We're sorry that you found the booking details did not fully meet your expectations, and we appreciate you bringing this to our attention.
Your feedback will be shared with the relevant team for review.
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Riviera Travel
Riviera Travel
1 month ago
Thank you for your review.
We are delighted to hear that you enjoyed your holiday overall and that you found the guides knowledgeable, the logistics well organised, and Bernie to be friendly, helpful and informative throughout your trip.
We are sorry that some aspects of the hotel experience did not meet your expectations, including the breakfast offering and your room. We would always encourage guests to raise any concerns during their holiday with either the hotel management or their Tour Manager, as this gives us the best opportunity to address issues and seek a resolution at the time wherever possible.
Should you wish for your comments to be formally reviewed, please write to our Guest Relations team, who will be happy to consider your feedback in more detail.
Thank you for your wonderful feedback, and we are delighted to know that you enjoyed a smooth and well-organised experience with us.
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Riviera Travel
Riviera Travel
1 month ago
Thank you for sharing your feedback with us regarding your recent holiday. We are delighted to hear that you enjoyed the magnificent scenery, the wonderful train journey, and the exceptional support provided by your tour manager throughout the land portion of your trip. We do, however, note your comments regarding the dining arrangements and onboard pricing during the cruise portion of your journey, and we appreciate you bringing these aspects to our attention.
Thank you for taking the time to leave such wonderful feedback. We are thrilled to know that your recent holiday met your expectations and that our team provided a seamless service.
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Riviera Travel
Riviera Travel
1 month ago
Thank you for your review.
We're delighted to hear that you enjoyed your tour and found it a great way to experience a snapshot of these wonderful destinations. It's also pleasing to know that your holiday was enjoyable overall.
We appreciate your comments regarding the pace of the itinerary and thank you for taking the time to share your feedback. We hope to welcome you on another Riviera holiday soon.
Thank you for your positive feedback regarding your recent experience with our representative. We are always pleased to hear when our team provides knowledgeable and helpful support.
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Riviera Travel
Riviera Travel
1 month ago
Thank you for your review.
We're delighted to hear that you had a very enjoyable trip, particularly your time in Dresden, and that you were pleased with the hotels, food and facilities. It's also wonderful to know that Rachel helped make your holiday such a positive experience.
We appreciate your comments regarding the layout of the Berlin hotel, including the similarity of the corridors and the weight of the doors. We recognise that these features may have made navigation more difficult for some guests, and your feedback will be shared with the relevant team for review.
We hope to welcome you on another Riviera holiday soon.
It is hard to put into words with how good the service Riviera provide is. From the ease of booking to being on the trip itself they are so helpful and personal. It is a pleasure dealing with real...
Hello,
We are delighted to hear that you had such a positive experience with our booking process and courier service. Thank you for taking the time to share your wonderful feedback with us.
Kind regards,
Riviera Travel
Product reviews
Riviera Travel
Riviera Travel
1 month ago
Hello,
Thank you so much for your wonderful feedback and for choosing to travel with us. We are delighted to hear that you had a fabulous long weekend and appreciated the support of our courier. We have also noted your helpful comments regarding the itinerary details and will certainly keep this in mind as we continually work to improve our booking process. We look forward to welcoming you aboard again soon.
Kind regards,
Riviera Travel
Date of purchase: 15/09/2026
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Maureen
Feefo Verified
GBR
1 month ago
Riviera Travel
Riviera Travel
1 month ago
Hello Maureen,
We are delighted to receive such wonderful feedback and appreciate you taking the time to share your positive experience with us.
Kind regards,
Riviera Travel
Product reviews
Riviera Travel
Riviera Travel
1 month ago
Hello Maureen,
We are delighted to hear that you had such a wonderful week on board and that the crew provided exceptional service for your group. Thank you for sharing your positive feedback with us, and we look forward to welcoming you on another journey soon.
Kind regards,
Riviera Travel
Efficient, reliable and comprehensive. Everything thought of to make our trip run smoothly.
This is our third trip with them and we know we are in good hands. Never had a hiccup.
Riviera Travel
Riviera Travel
1 month ago
Hello Jacqueline,
Thank you for choosing us for your travels once again and for sharing such wonderful feedback about your experience. We are delighted to know that your trips continue to run smoothly and that you feel well looked after by our team.
Kind regards,
Riviera Travel
Product reviews
Riviera Travel
Riviera Travel
1 month ago
Hello Jacqueline,
Thank you for your fantastic review and for sharing such thoughtful feedback about your recent journey with us. We are delighted to hear that you enjoyed the incredible history, the wonderful accommodation, and the exceptional guidance provided throughout the trip. We truly appreciate your valuable perspective regarding the pace of the itinerary and are thrilled that you would recommend this adventure to others.
Kind regards,
Riviera Travel
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