We were very well looked after by Riveria Travel from the time we were met in the arrivals hall to being guided through airport departures.
Riviera Travel
Riviera Travel
1 month ago
It's wonderful to hear that you felt so well looked after by Riviera Travel, from your arrival at the airport right through to your departure. We truly appreciate you taking the time to share your positive experience.
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Riviera Travel
Riviera Travel
1 month ago
Thank you for sharing your feedback on your recent holiday. We are pleased to hear that you found your accommodation at the Savoy in Riva excellent and that the tour was well organised overall. We appreciate you highlighting your experience with the lake tour and the journey back from Sirmione. We also note your comments regarding Malcesine and Limone and the chosen itinerary. Your insights are valuable as we continually strive to enhance our holiday experiences.
Excellent trip as expected. Traveled with Riviera before and have always been happy
Riviera Travel
Riviera Travel
1 month ago
We are so pleased to hear that you had an excellent trip with us and that it met your expectations. It's wonderful to know that your previous experiences with Riviera Travel have been positive and that you continue to be happy with our services.
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Riviera Travel
Riviera Travel
1 month ago
We are delighted to hear that you had such a fantastic experience on our Blue Danube River Cruise. It's wonderful to know you enjoyed the excursions, the comfort of the boat, and the high quality of our food and service. We appreciate you highlighting the excellent contributions of Peter and Sephina.
Five star!
Every one of the crew was there to be as helpful as possible.
The food was delicious.
Riviera Travel
Riviera Travel
1 month ago
It is wonderful to hear that you had such a positive experience on your recent trip with us. We are delighted that our crew were able to be as helpful as possible and that you enjoyed the delicious food.
Product reviews
Riviera Travel
Riviera Travel
1 month ago
We are delighted to hear that you had such a fabulous week on board the Riviera Rose, and that you enjoyed the accommodation, food, service from the crew, and the excursions. It's wonderful to know that the entertainment on board and off also contributed to your positive experience. We appreciate you sharing your feedback regarding the Lisbon extension and your visit to Pena Palace in Sintra.
One minor complaint dealt with swiftly and satisfactorily
Riviera Travel
Riviera Travel
1 month ago
Thank you for your feedback. We are pleased to hear that your minor complaint was dealt with swiftly and satisfactorily.
Product reviews
Riviera Travel
Riviera Travel
1 month ago
Thank you for sharing your wonderful feedback about your recent holiday. We are delighted to hear that you had a truly amazing experience and that you enjoyed the excellent boat, five-star cuisine, well-managed excursions, and exceptional guide. We hope to welcome you back on another Riviera Travel holiday in the future.
Very good! Questions answered promptly in advance of the holiday. Booking process efficient.
Confusion over inclusion of breakfast in the first week was an issue for some group members, not...
Thank you for your wonderful feedback on your Lake Maggiore, Orta & the Matterhorn holiday. We're so pleased you found the organisation and planning to be excellent.
Thank you for taking the time to share your feedback. We're delighted to hear that you found our service to be very good all round.
Product reviews
Riviera Travel
Riviera Travel
1 month ago
We are so pleased to hear that your Split, Zadar & Secrets of the North Yacht Cruise exceeded your expectations. It's wonderful to know that you found all staff to be exceptional, friendly, and professional, and that the cabins were spacious and clean, with beautifully cooked and served food. We appreciate you sharing your positive experience with us.
We are delighted to hear that you found your cruise to be very good overall, with particular praise for the excellent food, shore excursions, and cruise staff. It's also wonderful to know that you found the accommodation clean and the communication regarding the itinerary to be excellent. We appreciate you sharing your feedback regarding the late arrival . We are sorry to hear about the issues you experienced with the hot chocolate availability and the lack of soft drink choices at shore visits. Your comments are valuable to us as we continuously strive to enhance our guest experience.
Always excellent!
Smiles and abundance of helpfulness, when questioning telephone staff about the trip to all staff in the hotel and on our trips.
Riviera Travel
Riviera Travel
1 month ago
We are so pleased to hear that you had an excellent experience with us. It's wonderful to know that our team provided helpfulness and smiles throughout your trip. Thank you for sharing your feedback.
Product reviews
Riviera Travel
Riviera Travel
1 month ago
We are so pleased to hear that you had such an enjoyable experience on our Madeira - the Pearl of the Atlantic for solo travellers trip. It's wonderful to know that Anita and Trisha provided such excellent guidance and assistance, and that you found the hotel and its amenities to your satisfaction. We're also delighted that the smaller group size contributed to such a positive atmosphere, and that even with unexpected flight disruptions, you were able to make the most of your time. Thank you for your high recommendation.
The front end service was excellect. The after sales complaint handling left a lot to be desired, to the point that I will not use them again.
Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your feedback with us. Whilst we are genuinely pleased to hear that you found our front-end service to be excellent, we are sorry to learn that you remain dissatisfied with your post-tour experience.
Following your completion of our Welcome Home survey, our team did reach out to you in response to the comments you kindly provided. This survey is designed as a tool to gather valuable insight from our guests, whether positive or constructive, and the feedback is shared internally with the relevant departments at our head office to support ongoing improvements.
Should you wish for your concerns to be reviewed formally, we would respectfully invite you to submit these to us at guest.relations@rivieratravel.co.uk within 28 days of your return date. This will enable our Guest Relations team to carry out a thorough investigation and respond to you in full.
Thank you once again for your feedback, and we appreciate the opportunity to address your concerns.
With kind regards.
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Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your feedback with us. Whilst we are genuinely pleased to hear that you found our front-end service to be excellent, we are sorry to learn that you remain dissatisfied with your post-tour experience.
Following your completion of our Welcome Home survey, our team did reach out to you in response to the comments you kindly provided. This survey is designed as a tool to gather valuable insight from our guests, whether positive or constructive, and the feedback is shared internally with the relevant departments at our head office to support ongoing improvements.
Should you wish for your concerns to be reviewed formally, we would respectfully invite you to submit these to us at guest.relations@rivieratravel.co.uk within 28 days of your return date. This will enable our Guest Relations team to carry out a thorough investigation and respond to you in full.
Thank you once again for your feedback, and we appreciate the opportunity to address your concerns.
With kind regards.
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