overall the service was as good as i was expecting from an expensive holiday.
Riviera Travel
Riviera Travel
1 month ago
Thank you for sharing your feedback. We are pleased to hear that your overall experience met your expectations.
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Riviera Travel
Riviera Travel
1 month ago
We are delighted to hear that you enjoyed your holiday with us and that the good weather enhanced your experience. It is wonderful that you found the places you stopped at interesting, and that our local guides were largely entertaining and knowledgeable. We are also pleased that you enjoyed the food and wines throughout the journey, and that the main restaurant and Riverview restaurant met your expectations with their excellent service. We appreciate your feedback regarding the Mosaic restaurant and have noted your comments on the food and service. We are so glad you enjoyed your holiday overall and hope to welcome you on another Riviera Travel experience in the future.
Our guide Julia was excellent. A bit disappointing that you did not allow our coach to Oslo central station to take us to the replacement station due to maintenance works on the track.
Riviera Travel
Riviera Travel
1 month ago
We are so pleased to hear that you had an excellent experience with your guide, Julia. We appreciate you sharing your feedback with us.
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Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your feedback. We are delighted to hear that you had a great experience on your holiday and that our guide Julia was so knowledgeable and helpful. We appreciate you highlighting her as an asset to our company.
Service was first class with delightful crew from Myanmar, Philippines, Ukraine, Indonesia, Turkey. Everyone from the Captain to the cabin steward were wonderful.
Riviera Travel
Riviera Travel
1 month ago
We are so pleased to hear that you experienced first-class service from our delightful crew. It's wonderful to know that everyone, from the Captain to the cabin stewards, contributed to making your journey so enjoyable.
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Riviera Travel
Riviera Travel
1 month ago
Thank you for your wonderful review of the Rhine Strasbourg and Heidelberg River Cruise. We are delighted to hear that you had such a superb experience, from the newly refurbished ship and 5-star food to our amazing crew and hosts. We appreciate you highlighting the efforts made to ensure everyone's safety during the extremely hot weather, and that the excursions were well-planned and smoothly managed. It’s fantastic to know that you couldn't recommend the cruise highly enough and we look forward to welcoming you on board again soon.
Thank you for taking the time to share your feedback. We are delighted to hear that you found the service from Riviera and your hotel to be excellent. It's wonderful to know that we were able to contribute to a positive experience.
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Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your feedback on your recent Malta Uncovered holiday. We are delighted to hear that you found your hotel, the food, and our staff to be great and helpful. We are especially pleased that you had such a positive experience with your tour manager, Lynda. We appreciate you highlighting her exceptional service. We note your comments regarding your travel experience with Ryanair and thank you for choosing Riviera Travel.
Thank you for your 5 star rating, we're delighted to hear that you thought this tour was excellent.
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Riviera Travel
Riviera Travel
1 month ago
We're delighted to hear that you thought this trip was very well organised and that your tour manager Frank made this trip extra special for you, we'll be sure to share your kind words. We're certain your review will provide a valuable insight for anyone considering this tour as a solo traveller. Thank you for taking the time to share your feedback.
Throughout the river cruise we were looked after very well and any request was met without problem.
Rooms were cleaned every day and beds made
Riviera Travel
Riviera Travel
1 month ago
Thank you for rating our customer service 5/5. We're delighted to hear that you had an unforgettable journey.
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Riviera Travel
Riviera Travel
1 month ago
We're delighted to hear that you thought the ship was excellent and the cleanliness, food, crew and staff were without fault. Due to the mooring sites and port authorities, ships may be required to double or triple berth. This tends to be balanced across an itinerary, affecting both sides of the ship as apposed to one side.
There were problems going and coming back with Eurostar, but Riviera dealt with the problems in difficult circumstances. I would just mention that more communication would have been better as we...
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Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your feedback about your recent experience. We are pleased to hear that you found the organisation on board the ship to be very good. We appreciate you highlighting that Riviera dealt with the challenges encountered with Eurostar in difficult circumstances. We acknowledge your comment regarding communication and will take this on board.
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Riviera Travel
Riviera Travel
1 month ago
It's wonderful to hear that you had such a fantastic holiday with us. We are delighted that you found the destinations interesting, the organisation excellent, and that the tasting experiences, catering, and facilities met your expectations. We truly appreciate your positive feedback.
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