Excellent tour manager and helpful information prior to our holiday. My only negative comment would be a duplication of several letters. Although I am of a generation that likes information in paper...
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Riviera Travel
Riviera Travel
27 days ago
Hello Rosemary,
Thank you for your wonderful feedback about your recent tour manager and the helpful information provided before your holiday. We are delighted to hear that you had such a positive experience. We appreciate you sharing your thoughts regarding the duplication of letters and your concern for the environment; we will certainly take this on board.
Kind regards,
Riviera Travel
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Riviera Travel
Riviera Travel
27 days ago
Hello Rosemary,
Thank you for sharing your feedback on your recent Highlights of Normandy, Monet's Garden, Rouen and Honfleur tour. We are delighted to hear that you found the tour excellent and that our guide's knowledge and experience enhanced your journey. It's also wonderful to know you appreciated the balance between organised excursions and free time for personal exploration. We acknowledge your comments regarding the hotel and regret that some aspects did not meet your expectations. We appreciate you highlighting the positive experiences with the breakfast, comfortable bed, and friendly reception staff, while also noting the inconsistencies with room servicing.
Kind regards,
Riviera Travel
Hello Peter,
Thank you for your wonderful review. We are delighted to hear that you had such a positive experience with our service.
Kind regards,
Riviera Travel
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Riviera Travel
Riviera Travel
27 days ago
Hello Peter,
We are so pleased to hear that you had such a brilliant cruise with us. It's wonderful to know that you enjoyed the ship, the staff, the food, and our guided walks and tours. We're also delighted that George, your Cruise Host, made your experience so informative and friendly, and that everything was so well organised. We hope to welcome you on another memorable holiday with Riviera Travel soon.
Kind regards,
Riviera Travel
Excellent communication throughout. Over knowledgeable courier. Time was not made best use of - ie the day visit to Honfleur.
Riviera Travel
Riviera Travel
27 days ago
Thank you for taking the time to share your feedback. We are pleased to hear that you found our communication excellent and that your courier was knowledgeable. We appreciate you bringing your thoughts on the time management of the day visit to Honfleur to our attention.
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Riviera Travel
Riviera Travel
27 days ago
We're so pleased to hear you enjoyed the hotel's friendly staff, good service, comfort, and excellent breakfast. We're sorry to hear that your room was quite dark and lacked a pleasant view.
Date of purchase: 13/07/2026
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Feefo Verified
28 days ago
5 star
Riviera Travel
Riviera Travel
27 days ago
Hello,
We're so pleased to hear you had such a wonderful experience with us! Thank you for taking the time to share your feedback.
Kind regards,
Riviera Travel
Product reviews
Riviera Travel
Riviera Travel
27 days ago
Hello,
Thank you for taking the time to share your feedback on the Burgundy, the River Rhone & Provence Cruise. We are delighted to hear that you had a great holiday and that our staff, hosts, and guides contributed to your enjoyment. It's also wonderful to know that you found the ship to be well-kept and the food to be top class. We appreciate your kind words.
Kind regards,
Riviera Travel
Caroline the tour manager was excellent and just wished she had been allowed to be with us on the cruise too. Everything ran very well except the last day which was a problem caused by the World Cup!
Riviera Travel
Riviera Travel
27 days ago
Hello,
We are so pleased to hear that you enjoyed your trip and that Caroline the tour manager was excellent. We appreciate you taking the time to share your feedback.
Kind regards,
Riviera Travel
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Riviera Travel
Riviera Travel
27 days ago
Hello,
Thank you for sharing your experience. We are delighted to hear that this trip was a bucket list item for you and that you enjoyed the organisation and your tour guide.
Kind regards,
Riviera Travel
Date of purchase: 12/07/2026
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David
Feefo Verified
GBR
28 days ago
What David said about Riviera Travel:
Good personal contact and very friendly staff.
Riviera Travel
Riviera Travel
27 days ago
Hello David,
Thank you for your kind words regarding your personal contact and our friendly staff. We are delighted to hear you had a positive experience.
Kind regards,
Riviera Travel
Product reviews
Riviera Travel
Riviera Travel
27 days ago
Hello David,
We appreciate you taking the time to share your feedback regarding your recent Burgundy, the River Rhone & Provence Cruise. It's wonderful to hear that you found the boat and the crew/staff to be excellent, and that you enjoyed the beauty of the river itself. We are sorry to hear that some of the tours did not meet your expectations, and that you experienced limited time for self-exploration. We also note your comments about the transfer arrangements. Your feedback is valuable to us as we continuously strive to improve our offerings.
Kind regards,
Riviera Travel
The restaurant and bar staff couldn’t have been more helpful and friendly. The hosts were excellent. We think that allocating people to each bus before exiting the ship would remove the need for...
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Riviera Travel
Riviera Travel
27 days ago
Hello Graeme,
We are so pleased to hear that the restaurant and bar staff were so helpful and friendly, and that you had such excellent hosts. We appreciate your feedback regarding the disembarkation process and will certainly take this into consideration. We also acknowledge your comments about the food.
Kind regards,
Riviera Travel
Product reviews
Riviera Travel
Riviera Travel
27 days ago
Hello Graeme,
We are so pleased to hear that you had an excellent holiday on our Burgundy, the River Rhone & Provence Cruise. We appreciate you taking the time to share your feedback with us and we are sorry to hear that certain aspects of your experience did not fully meet your expectations. It's wonderful to know that our Riviera hosts and serving staff were excellent and saved the cruise for you. We value your comments and will certainly take them into consideration.
Kind regards,
Riviera Travel
Hello Derek,
We are so pleased to hear that you had a very good experience with our travel arrangements. We appreciate you taking the time to share your feedback with us.
Kind regards,
Riviera Travel
Product reviews
Riviera Travel
Riviera Travel
27 days ago
Hello Derek ,
We are delighted to hear that you enjoyed your Douro, Porto & Salamanca River Cruise with Riviera Travel. It's wonderful that you found the ship beautiful, the staff nice, and the all-inclusive package excellent. We're also pleased that your cabin was kept very clean and that you felt it offered good value for money. Thank you for your recommendation; we hope to welcome you and your family and friends aboard again soon.
Kind regards,
Riviera Travel
Service was excellent from beginning to end. Even before the holiday when I had problems obtaining my boarding pass from the airline website, Riviera customer service (Nicole) arranged for my...
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Riviera Travel
Riviera Travel
27 days ago
Hello Amanda,
It's wonderful to hear that you had an excellent experience with our service from beginning to end. We're so pleased that Nicole was able to assist you with your boarding passes and ensure everything ran smoothly for your holiday.
Kind regards,
Riviera Travel
Product reviews
Riviera Travel
Riviera Travel
27 days ago
Hello Amanda,
We are so pleased to hear you had such an excellent holiday with us. It's wonderful to know our onboard staff, including the Cruise Director, were helpful and informative, and that you enjoyed the high standard of our food. We're delighted you loved the daily swim stops, learning about the islands, and experiencing the local culture in the evenings.
Kind regards,
Riviera Travel
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