Travel this route on a regular basis but a little annoyed on last trip, arrived at Southampton early for the sailing, just a few cars in front in the lanes, however when it came to loading, all the...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
11 years ago
Thanks for the review, sorry to hear you were not loaded quickly. Loading is slightly more complex than it seems. We generally load small cars first if the mezzanine decks are in use to give more room between them and vehicles whose occupants require lift access. On C deck, customers who paid for priority loading will be boarded before other cars. Commercial vehicles and coaches will be loaded between cars to ensure even weight distribution on the main deck.
I have always been treated well by every Red Funnel employee I have met. The breakfast is great value for money, the coffee at the Steamer outlet is very good and the ticket procedure is fast. I just...
I've been using Red Funnel's excellent service regularly since I bought a property in Cowes in August 2012, both Redjet and the Car Ferry. The staff are very ameniable, friendly and helpful. The...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
11 years ago
Thank you for the kind review and the constructive feedback which will be forwarded to the pricing team.
The change to the timetable for Winter isn't much use to those who have to travel regularly, regardless of the season. Bad enough to have to wait from 1800 to 1930 for a ferry but to then have it...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
11 years ago
Thanks for the feedback, we would like to operate more car sailings during the winter but we refit each of our ships between November and March. With only two ships available there has to be a gap of 90 minutes between departures. Red Jet wise, there is little difference between the summer and winter timetable. All traffic movements in the Solent are controlled by the port authorities and very occasionally we have to wait for other vessels before sailing.
Only critisism is the directions to the departure point at East Cowes, difficult to navigate in the dark, could be better signage on entry to the town i.e. before you hit the roundabout
Ferry's are on time, staff very efficient, Ferry's clean and when noisy children/teenagers try to run amok they are dealt with very well by the on board staff.
Overall satisfied with RF. However, when discounts are given by RF such as 20% off when booking 4 days or more then those with travel cards are not awarded any further incentives having only their...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
11 years ago
Good point - we'll see what we can do.
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Trusted Customer
11 years ago
Date of purchase: 08/11/2013
online booking,pre payment & advance printing of ticket make for a much happier boarding experience
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.
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Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.