Ray Chapman Motors Reviews

Good Morning Mr N, Thank you for your kind comments which have been passed on to the Service team at Malton. We appreciate your continued loyalty to both Ray Chapman Motors and Volvo. We hope all is well with your vehicle since it's MOT and we look forward to seeing you at Malton again in the future. In the meantime, please do not hesitate to contact us on 01653 693751 should we be able to assist you further. Kind regards Ray Chapman Motors, Malton

Good Morning Mrs C Thank you for your feedback and kind words which have been passed on to your dedicated Sales Consultant, Derrick Whitworth and the team at Malton. We are delighted you are pleased with your Volvo V40 and we hope you enjoy driving your new vehicle. You will have the vehicle handbook but you can also log on to My Volvo at http://login.my.volvocars.com/uk/Pages/Sign-In.aspx At My Volvo you can find detailed manuals and videos. If you prefer please do not hesitate to call us on 01653 693751 or call in if you are passing. There is always someone to help and the coffee is always on. Thank you for purchasing your car from Ray Chapman Motors Malton. Kind regards Ray Chapman Motors, Malton

Good Morning Mr R, Thank you for taking the time to complete our Service questionnaire and for your kind words which have been passed on to the service team at York. We are pleased the issue with your locks has been resolved. Please do not hesitate to contact us at York on 01904 789789 should you experience any further issues. Kind regards Ray Chapman Motors, York

Good Afternoon Dr S, Thank you for taking the time to complete our Service questionnaire and for your comments. Unfortunately we have had a number of staff changes recently which has meant that we have been somewhat short staffed in the showroom. We are very much aware of the comments you have made and have discussed this with all members of the team. Our new Dealership Host, Heather, starts with us on Tuesday after the bank holiday and we also have a new Service Advisor, Paula, starting with us on the 9th May. These two members of staff, coupled with some of our current staff moving back downstairs, should hopefully improve the atmosphere and welcome and restore it to the level you are used to experiencing. You will know that we pride ourselves on delivering outstanding customer service and it is very disappointing when we fall short of that objective. The site refurbishment has been carried out within the requirements of Volvo UK and we are one of the first dealerships to undergo the transformation. Your comments have been noted and we will be taking them onboard when we carry out the refurbishment at our York dealership. In the meantime, we hope all is well with your vehicle and please do not hesitate to contact us if we can be of any further assistance. Thank you for your feedback. Kind regards Ray Chapman Motors, Malton

Good Morning Mr M, We are delighted you were pleased with your visit to Malton following the annual service of your Volvo V70. We have passed on your kind words to the team. As part of it's annual service your vehicle had a complementary wash and hoover which we are pleased you have commented on. We look forward to seeing you in the Malton dealership again in the future but in the meantime, please do not hesitate to contact us on 01653 693751 should you require any assistance. Thank you for booking your service with us. Kind regards Ray Chapman Motors, Malton