Ray Chapman Motors Reviews

Good Afternoon Mrs N,

Thank you for taking the time to complete our questionnaire following the service of your Volvo C30.  I understand that our Workshop Team Leader, Norman Hill, has spoken with you and that this has been explained to your satisfaction.  Your vehicle was booked in on a 'while you wait' basis and all our courtesy cars and additional sales demonstrators had been taken that day which meant there wasn't an extra vehicle for your to have as a courtesy car.  As discussed, in the future if you would be kind enough to mention at the time of the booking that you require a courtesy car then we can plan accordingly.  With regards to the parking space issue thank you for raising this.  We are very conscious about this, particularly on our busier days and we now have dedicated personnel ensuring all non-essential vehicles are removed from site promptly to our new storage compound.    We have discussed your comments with the team at York in order to reiterate these issues.   We hope all is well with your vehicle but please do not hesitate to contact us if you require anything further.  We look forward to seeing you at York again in the future.

Kind regards

Ray Chapman Motors, York