Thank you for completing our Service questionnaire following the work done on your brakes on your Volvo V70. We hope everything is now satisfactory but if you have any further concerns please do not hesitate to contact York on 01904 789789.
Conversations over the phone and the customer service received at the time of purchase was excellent.
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Afternoon Mr A,
Thank you for taking the time to complete our questionnaire following the purchase of your Volvo S60. Your comments have been passed on to your dedicated Sales Consultant, Barrie Davis and the team at York. We hope you are enjoying your Volvo S60 and we look forward to seeing you in the dealership in the future.
Kind regards
Product reviews
Date of purchase: 26/10/2016
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Trusted Customer
Malton
9 years ago
What Trusted Customer said about Ray Chapman Motors:
Great customer service. Plus aftercare is great too
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Afternoon Mrs H,
Thank you for taking the time to complete our Service questionnaire and for your kind words which have been passed on to the team at Malton. We hope all is well with your Volvo V40 since the tyres were changed over and we look forward to seeing you at Malton again in the future. If you have any further concerns please do call in when you are passing or give us a call on 01653 693751.
Kind regards
Product reviews
Date of purchase: 13/10/2016
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Trusted Customer
9 years ago
What Trusted Customer said about Ray Chapman Motors:
Thank you for taking the time to complete our Sales questionnaire following the purchase of your Volvo V40. We are delighted with your comments which have been passed on to your dedicated Sales Consultant, Mark Johnson and the team at York. We hope you are enjoying your Volvo V40 and we look forward to seeing you in the dealership again in the future!
Kind regards
Product reviews
Date of purchase: 15/06/2016
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Trusted Customer
9 years ago
What Trusted Customer said about Ray Chapman Motors:
Great service, salesman very knowledgable and customer focussed!
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Afternoon Mr B,
Thank you for completing the Service questionnaire following your recent visit to York with your Volvo V40. Your kind words have been passed on to your dedicated Sales Consultant, Mark Johnson and we look forward to seeing you in the dealership again in the future. Thank you for using Ray Chapman Motors York.
Kind regards
Date of purchase: 19/10/2016
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Trusted Customer
9 years ago
What Trusted Customer said about Ray Chapman Motors:
Ray Chapman Volvo are the only dealers I trust. Just bought our 4th Volvo from them and it's a pleasure to do business with them. Outstanding service! Thank you Dan & Mike Hall for your help, advice,...
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Product reviews
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Dear Mrs R,
Your kind words are much appreciated and have been passed on to Mike and Dan Hall. We are delighted you are enjoying your Volvo V40 Cross Country and we would like to thank you for your continued loyalty. We look forward to seeing you again in the future.
Kind regards
Date of purchase: 30/09/2016
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Trusted Customer
Boston Spa
9 years ago
What Trusted Customer said about Ray Chapman Motors:
First class service. Ray Chapman Motors are all about customer service. From initial contact until
the business is completed you are made to feel like you are their most important customer. Everyone...
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Ray Chapman Motors
Ray Chapman Motors
9 years ago
Dear Mr P,
Thank you so much for taking the time to complete our Service questionnaire and for your kind comments which have been passed onto the team at York. We would like to thank you for your continued loyalty and hope that the replacement lock on your Volvo V60 is functioning properly. Please do not hesitate to contact us on 01904 789789 should you have any further concerns.
Thank you again and we look forward to seeing you in the future.
Great communication and customer care and we're happy to negotiate on price.
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Afternoon Mr S
Thank you for travelling from Cheshire to purchase your Volvo XC90 from our Malton dealership. Your kind comments have been passed on to your dedicated Sales Consultant Roger Ward and the team at Malton. We are delighted you were pleased with the buying process and we hope you are enjoying your Volvo XC90. Please do not hesitate to contact Roger on 01653 693751 should you have any queries or concerns. We do hope to see you at Malton again in the future. Thank you again.
the service was completed with issue however some additional work was identified and this was programmed to be done a couple of days later. It was agreed that a loan car would be provided whilst mine...
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Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Morning Mr R,
We were disappointed to read your email and I know that our Group Service Manager, David Kellett has spoken to you to apologise. This issue has been discussed with the team so that it doesn't happen again. We hope that this has now been resolved to your satisfaction. We hope to see you in the York dealership again in the future. In the meantime please do not hesitate to contact your dedicated Sales Consultant, Mark Johnson, on 01904 789789 if you have any further queries or concerns. Many apologies again for this issue.
We hope you have a lovely Christmas and all the very best for the New Year.
Ray Chapman Motors is a family owned, family run business and has been with Volvo since 1969 - over 57 years! We pride ourselves on delivering outstanding customer service and our simple philosophy is to treat people how we would expect to be treated.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Ray Chapman Motors is a family owned, family run business and has been with Volvo since 1969 - over 57 years! We pride ourselves on delivering outstanding customer service and our simple philosophy is to treat people how we would expect to be treated.