We hope all is now well with your vehicle Mr D and thank you for taking the time to complete our questionnaire which has been passed on the technician Ben and the team at Malton. If you have any more concerns please do not hesitate to give us a call on 01653 693751. We look forward to seeing you again in the future.
Kind regards
Date of purchase: 20/01/2017
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Trusted Customer
York
9 years ago
What Trusted Customer said about Ray Chapman Motors:
The works were explained clearly as were the potential additional costs (pad replacement). The benefits of the servicing plan were also explained including 10% discounts and puncture repair.
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Dear Mr T,
Thank you for taking the time to complete our Service questionnaire following the brakes and tyre works on your Volvo XC60. We hope everything is satisfactory. We look forward to seeing you in the York dealership again in the future but please do not hesitate to call us on 01904 789789 should you have any further queries.
Thank you Mr McD for leaving your feedback. We are delighted you are enjoying your new Volvo XC60 and we look forward to seeing you at our Malton dealership in the future. If you have any queries or concerns please contact Gareth Burns on 01653 693751. Kind regards
Product reviews
Date of purchase: 27/01/2017
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Trusted Customer
9 years ago
What Trusted Customer said about Ray Chapman Motors:
I always receive very good service from Volvo (especially Nigel in service!)
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Afternoon Mr W,
Thank you for your kind words which have been passed on to Nigel and the team at York. Nigel has been working extremely hard recently as he has been managing on his own but we have now recruited a second Service Advisor, Kelly, who is working with him. We hope all is well with your Volvo XC60 following it's service and we look forward to seeing you in the York dealership again in the future. In the meantime, please do not hesitate to call us on 01904 789789 if you have any queries.
Kind regards
Date of purchase: 20/01/2017
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Trusted Customer
9 years ago
What Trusted Customer said about Ray Chapman Motors:
Great customer service! Will be reccommending to all.
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Afternoon Mr K,
Thank you for taking the time to complete our questionnaire following the purchase of your Volvo XC60. We hope you are enjoying your new vehicle and we look forward to seeing you in the dealership again in the future. In the meantime, please do not hesitate to contact James Sutcliffe, your dedicated Sales Consultant at Malton, on 01653 693751 should you have any questions.
Kind regards
Product reviews
Date of purchase: 20/01/2017
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Trusted Customer
York
9 years ago
What Trusted Customer said about Ray Chapman Motors:
The sales man was extremely helpful and we were made to feel as if we were his personal friend and he could not have been more helpful in answering questions or in being available for our comments....
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Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Afternoon Mrs C,
Thank you for completing our questionnaire following the purchase of your Volvo V90. We do hope you are enjoying the latest addition to the Volvo range. Your comments have been passed on to your dedicated Sales Consultant, Tim Vaughan and the team at York. If you do have any queries at all please give Tim a call on 01904 789789 and he will be very happy to help. Thank you for purchasing your new Volvo from Ray Chapman Motors. We look forward to seeing you again in April for your FREE Quality Assurance Inspection. We will contact you nearer the time to organise a mutually convenient date. In the meantime, we thought you might like to watch a short video https://youtu.be/qGpqsXGLcTc?list=PLIqyLU4s8oiO_vTf1YXDttQecD8j6Lb0A
Kind regards
Product reviews
Date of purchase: 17/01/2017
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Trusted Customer
9 years ago
What Trusted Customer said about Ray Chapman Motors:
Service was very good They had forgot to carry out the MOT but carried it out the same day and as an apology did not charge for the test.
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Morning Mr P,
We are sorry about the confusion with your MOT but hope that everything was resolved to your satisfaction. We hope you are still enjoying your Volvo XC90. We have some great offers on at the moment for a Volvo XC90 D5 Momentum Geartronic from £389 per month* on a PCH, so if you are interested in discussing this further please give your dedicated Sales Consultant, Roger Ward a call on 01653 693751.
Kind regards
* Plus VAT. T's and C's Apply.
Product reviews
Date of purchase: 10/01/2017
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Trusted Customer
Lerwick
9 years ago
What Trusted Customer said about Ray Chapman Motors:
When my husband and I first visited the York branch in early October driving an automatic car, never mind a Volvo, had never entered my head in the quest for a family 4 x 4 car. I was adamant I was...
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Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Afternoon Mrs R,
It was a delight to read your feedback so thank you very much for taking the time to do this. Your comments have been passed on to the team at York and your dedicated Sales Consultant, Mark Johnson. We do strive to offer outstanding customer service and to treat people as we would hope to be treated and it is great to know that you have been delighted with our service. We hope you are enjoying your Volvo XC90 but if there is anything at all that you are unsure of please do give Mark a call on 01904 789789. Thank you for purchasing your new vehicle from us and we hope to see you in the dealership again in the future.
Kind regards
Product reviews
Date of purchase: 05/01/2017
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Trusted Customer
9 years ago
What Trusted Customer said about Ray Chapman Motors:
I have always had excellent service from Ray Chapman Motors York
and my last service was no exception.
The staff are very polite and helpful.
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Morning Mr and Mrs K,
Thank you for taking the time to complete our Service questionnaire following the annual service on your Volvo V70. Your kind words have been passed on to the team at York. Please do not hesitate to contact us if you have any further queries or concerns and we look forward to seeing you in the York dealership again in the future.
Ray Chapman Motors is a family owned, family run business and has been with Volvo since 1969 - over 57 years! We pride ourselves on delivering outstanding customer service and our simple philosophy is to treat people how we would expect to be treated.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Ray Chapman Motors is a family owned, family run business and has been with Volvo since 1969 - over 57 years! We pride ourselves on delivering outstanding customer service and our simple philosophy is to treat people how we would expect to be treated.