Ray Chapman Motors Reviews

Good Morning Mr and Mrs F,

Thank you for your feedback following the MOT of your Volvo V60.  Your comments have been passed on to the team at York.  We hope you are still enjoying your Volvo V60 and we look forward to seeing you in May for the annual service.  We will contact you nearer the time to organise a mutually convenient date.  in the meantime, we thought you may like to watch this video https://youtu.be/BJQwTF6JjDA

Kind regards

Good Afternoon Mr W,

We are very disappointed and surprised to read your comments and have investigated them with the team at York. 

Although you didn't purchase this vehicle from us you booked in for an MOT.  Unfortunately the MOT failed on one tyre below minimum tread and two of the tyres fitted the wrong way round.  The vehicle also had an advisory on another tyre for low tread but not below legal depth.  We know that you were very disappointed about this at the time.  

As this tyre size is not stocked by us our aftersales team advised you of what was required to pass the MOT.  We then arranged two new tyres from a supplier nearby, collected and fitted them ourselves, without any collection costs being included.  We also refitted the two other tyres free of charge.  Finally we discounted the price of the MOT.

We believe that we did go the extra mile to try and resolve the issues you had and are sorry that you are disappointed with our service.

Kind regards

Good Morning Mr S,

Thank you for your comments which have been passed on to our new Service Advisor, Kelly and the team at York.  Kelly has just recently joined Ray Chapman Motors and will be delighted with your feedback.  We hope the issue with the engine warning light on your Volvo S60 has been resolved following the software upgrade but please call Kelly on 01904 789789 should you have any further concerns.  We hope to see you in the dealership again in the future.

Kind regards

Dear Mr W,

We hope all is well with your Volvo V40 following it's annual service at our York dealership.  Your kind words have been passed on to the team and we look forward to seeing you again in the future.  If there is anything that is concerning you please do not hesitate to contact Kelly or Nigel on 01904 789789 and we will be happy to help. 

Kind regards

Good afternoon Mr R

We hope you are not experiencing any further issues with your oil level since your Workshop visit to our York dealership with your Volvo V60.  If you do have any further concerns please all our Service team, Nigel or Kelly on 01904 789789.

Kind regards

Dear Mr H,

We hope you are enjoying your Volvo V40 Cross Country and we have passed on your kind words to your dedicated Sales Consultant, James Greenhough and the team at Malton.  Our Sales Administrator, Kathy, takes care of all the paperwork so it was absolutely no problem.  If you have any concerns or queries do please get in touch with James on 01653 693751.  In the meantime, we will look forward to seeing you in one year, if not before, for the annual service of your Volvo.  This is what you can expect https://youtu.be/BJQwTF6JjDA

Thank you for buying your Volvo V40 Cross Country from Ray Chapman Motors Malton.

Kind regards

Good Afternoon Mr P,

Thank you for completing your questionnaire following the workshop visit for your Volvo V60.  We have passed on your comments to the team at York.  We hope you are still enjoying your Volvo V60 and we look forward to seeing you in the dealership in August for it's annual service.  We will contact you nearer the time to organise a mutually convenient date.

Kind regards

Good Afternoon Mrs J

Thank you for your kind words which have been passed on to the team at Malton.  We hope the issue with your Volvo XC60 is now resolved.  Please do give us a call on 01653 693751 should you experience any further problems.

Kind regards

Good evening Mrs B,

Thank you so much for your kind words which have been passed on the team at Malton.  We hope you are delighted with your smart repair to your sill.  We thank you for your continued loyalty and we look forward to seeing you and Mr B again in the future.  Have a lovely weekend,

Kind regards