Did not deliver on the commitments the salesman made on 2 occasions and the car was not in the condition I'd have hoped considering purchasing from a dealership.
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good evening Mr S
We were concerned to read your comments as we understood that all was satisfactory with your vehicle. I know that your dedicated Sales Consultant, Mark Johnson, was going to follow this up and hope that everything is now resolved to your satisfaction.
Kind regards
Product reviews
Date of purchase: 26/01/2017
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Trusted Customer
9 years ago
What Trusted Customer said about Ray Chapman Motors:
everything explained very well,finance deals all discussed, various other options looked at e.g. other models, comprehensive test drive, and all carried out in a very friendly manner without any...
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Product reviews
Date of purchase: 31/01/2017
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Trusted Customer
9 years ago
What Trusted Customer said about Ray Chapman Motors:
I have been a customer of Ray Chapman Motors for many years,and I have found the service they offer excellent and very trustworthy.
Yours sincerely,
Ann Jalil [Mrs]
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Afternoon Mrs J,
We hope your Volvo S40 is performing better now that you have had a new battery fitted. We would like to thank you for your continued loyalty and have passed on your kind words to the team at Malton. We hope to see you in June when your vehicle is due for its annual service. In the meantime, please do not hesitate to contact us if you have any further issues and we hope you enjoy this short video.
Kind regards
Product reviews
Date of purchase: 24/01/2017
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Trusted Customer
9 years ago
What Trusted Customer said about Ray Chapman Motors:
Excellent all round service. Excellent workshop as always. Excellent service department front desk staff. much improved since last year
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Afternoon Mr F
Thank you for taking the time to complete our Service feedback questionnaire following your visit to our Malton dealership. We hope everything is satisfactory following the service of your Volvo XC70 and that the rattling in the speaker has now stopped. Please give us a call on 01653 693751 should you experience any further issues.
Kind regards
Product reviews
Date of purchase: 12/01/2017
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Trusted Customer
Old Malton
9 years ago
What Trusted Customer said about Ray Chapman Motors:
We felt very comfortable and unhurried in deciding which car to buy
Product reviews
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Dear Mr B
We are delighted to read your feedback which has been passed on to your dedicated Sales Consultant, Dan Hall and the team at Malton. We hope you are enjoying your Volvo V40 Cross Country and we look forward to seeing you in the dealership again in the future. In the meantime, we hope you enjoy this short video https://youtu.be/6mJMPvEtsCQ?list=PLIqyLU4s8oiPwHrGQGFwAW4T7QRUgTMw8
Ray Chapman Motors is a family owned, family run business and has been with Volvo since 1969 - over 57 years! We pride ourselves on delivering outstanding customer service and our simple philosophy is to treat people how we would expect to be treated.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Ray Chapman Motors is a family owned, family run business and has been with Volvo since 1969 - over 57 years! We pride ourselves on delivering outstanding customer service and our simple philosophy is to treat people how we would expect to be treated.