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Ray Chapman Motors Reviews | Customer Service Reviews for https://www.feefo.com/reviews/ray-chapman-motors | Feefo

Displaying all 9,130 reviews

Mr John Senior

8 years ago

Date of purchase: 23/02/2017

What Mr John Senior said about Ray Chapman Motors:

Trouble Free Car Buying.

Day three of my wife and I trying to buy an SUV for cash brought me to Ray Chapman Motors. Thr two previous days had either been the car not quite right,the company being more interested in selling...

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Ray Chapman Motors

8 years ago

Good Afternoon Mr S

Thank you for buying your new Volvo XC60 from Ray Chapman Motors Malton. We are delighted with your feedback comments which have been passed on to your dedicated Sales Consultant, Rob Riddell and the team at Malton. We hope you are enjoying your new vehicle and we look forward to seeing you in the dealership again in the future. In the meantime, we hope to see you at one of our Golf events this season.

Kind regards

Trusted Customer

8 years ago

Date of purchase: 15/02/2017

Another great service experience let down by poor valeting

The work was carried out as specified with additional work being notified along with a price to complete. Car was returned a little later than promised but that wasn't an issue. One criticism was...

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Ray Chapman Motors

8 years ago

Good Morning Mr W,

Thank you for taking the time to complete our feedback following the annual service and MOT of your Volvo XC70. We are sorry you were disappointed with the valet and your comments have been discussed with the Valeting team. This is not the standard we strive to operate and are apologise sincerely.

We hope to see you in the dealership again in the future.

Kind regards

Product reviews

Mr Ken Williamson

York

8 years ago

Date of purchase: 27/02/2017

What Mr Ken Williamson said about Ray Chapman Motors:

Excellent service by Ray Chapman Motors

Great experience as usual

Mr David Storey

8 years ago

Date of purchase: 24/02/2017

What Mr David Storey said about Ray Chapman Motors:

Excellent service by Ray Chapman Motors

Excellent service

Ray Chapman Motors

8 years ago

Thank you Mr S for completing the Service feedback form. It is reassuring to know that you were pleased with the service at our Malton dealership for your Volvo XC60. We look forward to seeing you again but please do give us a call on 01653 693751 if there is anything we can help you with.

Kind regards

Product reviews

Mr David Cooper

8 years ago

Date of purchase: 27/02/2017

What Mr David Cooper said about Ray Chapman Motors:

Very happy

Had to take my car in for a very minor repair under warranty. Although the garage was very busy, my issue was dealt with very quickly and efficiently Very happy with Ray Chapman Motors Malton and...

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Ray Chapman Motors

8 years ago

Dear Mr C,

Thank you for taking the time to complete our Service Feedback and for your kind comments which have been passed on to the team at Malton. We hope you are enjoying your Volvo XC60 but please do not hesitate to contact us on 01653 693751 should you have any further queries.

Kind regards

Trusted Customer

8 years ago

Date of purchase: 07/02/2017

The buying process was well handled, without pressure, efficiently and with...

The buying process was well handled, without pressure, efficiently and without fuss. The vehicle was very well prepared and presented.

Ray Chapman Motors

8 years ago

Good Afternoon Mr B,

We hope you are pleased with the cosmetic repair to your Alloy Wheels and we thank you for your kind feedback which has been passed on to your dedicated Sales Consultant, Andrew Morby-Smith and the team at Malton. We hope you are enjoying your Volvo XC70 and we look forward to seeing you in the Malton dealership again in the future. We hope you don't have any further bumps or scuffs but if you do our onsite Cosmetic Repair Centre is available on 01653 693751 to sort them our for you.

Kind regards

Mr John Farrell

8 years ago

Date of purchase: 09/02/2017

What Mr John Farrell said about Ray Chapman Motors:

Excellent service by Ray Chapman Motors

Great service from start of the purchase to handover.

Ray Chapman Motors

8 years ago

Good Afternoon Mr F,

We are delighted you are pleased with your new Volvo V40 and hope all is well following your FREE Quality Assurance Inspection. Your comments have been passed on to the team at York but should you have any queries at all please contact us on 01904 789789.

Kind regards

Mr Steven & Anne Jaques

8 years ago

Date of purchase: 28/02/2017

What Mr Steven & Anne Jaques said about Ray Chapman Motors:

Great place to buy a car from

service staff were pleasant and helpful and there was no waiting around. Everything was spotless.

Ray Chapman Motors

8 years ago

Thank you Mr and Mrs J for your feedback and kind words which have been passed on to the team at Malton. We are delighted you were pleased with your Volvo XC60 following the annual service. We hope to see you at Malton again in the future. In the meantime, please do not hesitate to contact us on 01653 693751 if you have any queries.

Kind regards

Product reviews

Mrs Christine Smith

Wethetby

8 years ago

Date of purchase: 20/02/2017

What Mrs Christine Smith said about Ray Chapman Motors:

Highly satisfied again

Friendly knowledgeable who go out of their way to accomodate the customers wishes, requirememts etc.no matter how busy. Easy going negotiations without being unduly pressured and by staff who...

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Ray Chapman Motors

8 years ago

Good Afternoon Mr S

Thank you for your kind words which have been passed on to your dedicated Sales Consultant, Barrie Davies and the team at York. We would like to thank you for your continued loyalty and we hope you are enjoying your new Volvo V40. We look forward to seeing you at the York dealership again in the future. If you have any queries or concerns please do not hesitate to contact Barrie on 01904 789789.

Thank you again for purchasing your new vehicle from Ray Chapman Motors York.

Kind regards

Mr Mark Nellis

8 years ago

Date of purchase: 22/02/2017

What Mr Mark Nellis said about Ray Chapman Motors:

Excellent service by Ray Chapman Motors

Excellent first class service, pleasure to do business with.

Ray Chapman Motors

8 years ago

Good Afternoon Mr N,

We are delighted you are pleased with the purchase of your Volvo S60 and your comments have been passed on to your dedicated Sales Consultant, James Sutcliffe at our Malton dealership. We do hope to see you in the Malton dealership again in the future but in the meantime please call James on 01653 693751 if you have any queries.

Thank you for buying your Volvo from Ray Chapman Motors.

Kind regards

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About Ray Chapman Motors

Ray Chapman Motors is a family owned, family run business and has been with Volvo since 1968 - almost 50 years! We pride ourselves on delivering outstanding customer service and our simple philosophy is to treat people how we would expect to be treated.

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01904 789789

White Rose Close, York Business Park, York, North Yorkshire, YO26 6RL, United Kingdom