Ray Chapman Motors Reviews

Good Morning Mr M, Thank you for you feedback which has been passed on to your Sales Consultant, Derrick Whitworth and the team at Malton. We are pleased you are enjoying your Volvo XC60 and we look forward to seeing you at Malton in the future. Should you have any questions or concerns please ring Derrick on 01653 693751. Thanks again, Kind regards Ray Chapman Motors, Malton

Good Morning Mrs L, We were delighted to read your Aftersales questionnaire comments following your vehicle's annual service and are so pleased you are enjoying your Volvo V40. Your comments have been passed on to Nigel Biesty, Service Advisor and the team at RCM York. We look forward to seeing you in the dealership in the future. In the meantime, if you have any queries please do not hesitate to contact your dedicated Sales Consultant Duncan Macrae on 01904 789789. Kind regards Ray Chapman Motors, York

Good Morning Mr D Thank you for your comments which have been passed on to the team at Malton. As you are aware we do have a number of courtesy loan cars available, along with management vehicles which are often passed to customers for their use whilst their own vehicles are being worked on. Sometimes, it is very difficult to say how long customers cars will be worked on, particularly if we are having to diagnose and then repair a fault. We always try to ensure that customers are not having to wait too long and we often collect from home or take customers into town so they can do some shopping and have lunch whilst their cars are in our workshop. We understand your comments about the ever increasing complexity of the vehicles and agree there is a lot to take in. If you have a particular query or would like a refresher on any aspect of your vehicle we will be delighted to organise this for you. Your dedicated Sales Consultant, Dan Hall, will give you a call to see if there is anything specific we can help you with. We look forward to seeing you in the Malton dealership in the future. Very best wishes, Ray Chapman Motors, Malton

Good Morning Mr H, I have passed on your comments to your dedicated Sales Consultant, Barrie Davis and the Aftersales team at York. We are delighted you are enjoying your new Volvo V70 and hope all is well since your complimentary Quality Assurance Inspection. If you have any queries or you need any assistance with the controls etc please do not hesitate to call in when you are next passing York or to give Barrie a call on 01904 789789. We appreciate your business and hope you have many more years enjoyable motoring. Kind regards Ray Chapman Motors, York

Good Morning Dr W Thank you for taking the time to complete our questionnaire following the service and MOT of your Volvo S40. We are now in Week 16 of an 18 week refurbishment project and we are all looking forward to getting back in to the Malton dealership. We very much appreciate the patience of our customers whilst we have been in the mini mobile cabins and we know everyone is looking forward to the building works being completed. We will be having a Open Weekend when everyone can come to see what work has been done so keep an eye on our website for more information. In the meantime, we appreciate your comments on cabin space and overall vehicle size but if you would like to come along and test drive a Volvo V40 you may be pleasantly surprised. Your dedicated Sales Consultant, Rob Riddell, can bring a car out for you to look at or we can organise an appointment at Malton at a mutually convenient time. The coffee is always on! We look forward to seeing you again soon Kind regards Ray Chapman Motors, Malton

Good Morning Mr T, Thank you for taking the time to complete our Sales questionnaire and for your comments which are very kind and have been passed on to Barrie Davis, your dedicated Sales Consultant and the team at RCM York. We are pleased you are enjoying your Volvo XC60. Should you have any queries or require any further explanation as to the operation of the vehicle please give Barrie a call on 01904 789789 and he will be very happy to help. Ray Chapman Motors, York