good service, very impressed with the free service however I was not allowed a courtesy car for the time mine was away, guessing the service employees thought I was younger than I am and point blank...
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Ray Chapman Motors
Ray Chapman Motors
10 years ago
Good Morning Mr C,
I was sorry to read your comments about the courtesy car as I know you had one when your vehicle came in for it's QAI. Please accept our sincere apologies. Unfortunately, on this occasion there wasn't one available but we should have offered to take you back to work in Malton or drop you at home as this is our normal procedure. This has been discussed and reiterated to the Malton team. We are, however, delighted to hear you are enjoying your Volvo V40 and we look forward to seeing you at our Opening Event weekend in November when we will give you a guided tour of our refurbished Malton dealership. In the meantime, please do not hesitate to contact us if you have any further queries.
Kind regards
Ray Chapman Motors, Malton
Product reviews
Date of purchase: 25/09/2015
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Trusted Customer
10 years ago
Excellent service, good communication and product knowledge, made the process very smooth.
Honest and gave me the best deal from the off, which is what I wanted. I'm still waiting to hear back from most other dealers I emailed at the same time.
Ray Chapman Motors
Ray Chapman Motors
10 years ago
Good Morning Mr B,
Thank you for taking the time to complete our Sales questionnaire and for your kind comments which have been passed on to your dedicated Sales Consultant, Dan Hall and the team at Malton. We are delighted you were pleased with your buying experience and that you are enjoying your Volvo V40. We hope you will be able to make the journey down from Sunderland again in November to join us for the Opening Celebration of our refurbished Malton dealership. You will receive your personal invitation via email. In the meantime, please do not hesitate to contact Dan on 01653 693751 if you have any queries.
Kind regards
Ray Chapman Motors, Malton
Professional friendly staff - Rob and Mike went out of their way to answer and address any questions and concerns. They were both immediately welcoming and easy to deal with - suggest Volvo UK uses...
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Ray Chapman Motors
Ray Chapman Motors
10 years ago
Good Morning Mr W,
Thank you for taking the time to complete our Sales questionnaire and for your kind words which have been passed on to Rob/Mike and the team at Malton. We are delighted to hear you were pleased with your buying experience and hope you are enjoying your Volvo S80.
You will be pleased to hear our Madison Genesis cycling event went well, so if you do decide to buy a bike and take up cycling you will have to come and join us!
In the meantime, should you have any queries or concerns please ring Rob Riddell on 01653 693751.
Have a lovely weekend,
Kind regards
Ray Chapman Motors, Malton
Excellent friendly and supportive service. Nothing is too much trouble. Thanks to all staff.
Ray Chapman Motors
Ray Chapman Motors
10 years ago
Good Morning Mr H,
Thank you for your comments which have been passed on to the Aftersales team at York. Please do not hesitate to contact us on 01904 789789 if you have any further concerns about your coolant levels. We look forward to seeing you in the dealership in the future.
Kind regards
Ray Chapman Motors, York
Helpful and polite reception staff, mechanics and service staff very efficient.
Ray Chapman Motors
Ray Chapman Motors
10 years ago
Good morning Ms C,
Thank you for your comments following your tyre repair. We are delighted you are pleased and that you are still enjoying your C30. We look forward to seeing your vehicle for it's annual service in the next few months. In the meantime, please do not hesitate to contact us if we can be of any further assistance.
Kind regards
Ray Chapman Motors, Malton
From start to finish nothing was too much trouble and every problem we came across was addressed quickly and professionally. Very pleased.
Ray Chapman Motors
Ray Chapman Motors
10 years ago
Good Morning Mr L,
Thank you for your great comments which have been passed on to Rob Riddell, your dedicated Sales Consultant and the aftersales team at Malton.
We are delighted you are pleased with you Volvo XC90 and hope you have many years of enjoyable motoring.
We look forward to seeing you in the Malton dealership again but in the meantime, please do not hesitate to call us on 01653 693751 if you have any queries.
Kind Regards
Ray Chapman Motors, Malton
Ray Chapman Motors is a family owned, family run business and has been with Volvo since 1969 - over 57 years! We pride ourselves on delivering outstanding customer service and our simple philosophy is to treat people how we would expect to be treated.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Ray Chapman Motors is a family owned, family run business and has been with Volvo since 1969 - over 57 years! We pride ourselves on delivering outstanding customer service and our simple philosophy is to treat people how we would expect to be treated.