The ethos of the company is to treat customers as they themselves would like to be treated. This was born out by my experience with helpful comments and no hard sell of extra financial products...
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Ray Chapman Motors
Ray Chapman Motors
10 years ago
Good Afternoon Mr C,
Thank you for your kind words which have been passed on to Derrick Whitworth and the team at Malton. It is very much appreciated.
We are delighted you are enjoying your Volvo V60 and we look forward to seeing you in the dealership in the future.
Hopefully you will be able to join us for light refreshments at our Opening Celebration Event weekend - 20th - 23rd November when we will be able to show you around our refurbished dealership.
In the meantime, please contact Derrick on 01653 693751, should you need any assistance with anything.
Kind regards
Ray Chapman Motors, Malton
Nothing seemed too much trouble, the service and attention given by Matthew Young was second to none. We would have no hesitation in recommending Ray Chapman Motors or indeed Matthew. It has been...
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Ray Chapman Motors
Ray Chapman Motors
10 years ago
Good afternoon Mr W,
We are delighted to read your feedback following your purchase of a Volvo V70 and we have passed on your comments to your dedicated Sales Consultant, Matthew Young and the team at York.
We are so pleased you have come back to Volvo and we hope to see you in the dealership in the future. In the meantime, please do not hesitate to contact Matthew on 01904 789789 if there is anything further we can assist you with.
Kind regards
Ray Chapman Motors, York
Product reviews
Date of purchase: 28/09/2015
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Trusted Customer
10 years ago
Barrie in the York office is an exceptional salesman. Very friendly and knowledgeable
Car collected on time and returned (fully valeted) as previously arranged. This arrangement works perfectly for me being retired as other interests can be arranged that do not require the use of a...
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Ray Chapman Motors
Ray Chapman Motors
10 years ago
Good Afternoon Mr D,
Thank you for taking the time to complete our Service questionnaire and for your kind words which have been passed on the team at York. We are delighted you were pleased with our collection service.
You are quite right - in modern vehicles there is no dip stick to check your oil. Some may say this is a good thing. With diesel vehicles the oil colour is black from day 1 so the colour no longer shows the 'age' of the oil. Providing you have your vehicle regularly maintained and change your oil as advised you should not run into any problems or have any need to be concerned.
Thank you again for your continued loyalty.
Kind regards
Ray Chapman Motors, York
After dealing with many garages over the years, it has been a joy to deal with a family run garage again. We have been particularly impressed with Barry Davies- especially the after- sales service.
Ray Chapman Motors
Ray Chapman Motors
10 years ago
Good Afternoon Mrs C
Thank you very much for taking the time to complete the Sales questionnaire and for your kind words which have been passed on to Barrie Davis and the team at York.
As a family owned, family run business we strive to deliver outstanding customer service and it is pleasing to read your comments.
We hope you are enjoying your V60 and we look forward to seeing you at York in the future. Please do not hesitate to contact Barrie on 01904 789789 should you have any queries.
Kind regards
Ray Chapman Motors, York
Friendly service, good communication, very competitive used prices too. All in all a great buying experience.
Ray Chapman Motors
Ray Chapman Motors
10 years ago
Good Afternoon Mr A,
Thank you for taking the time to complete our Sales questionnaire following the recent purchase of your Volvo V60. We are delighted you were pleased with the buying experience and your comments have been passed on to your dedicated Sales Consultant, Roger Ward and the team at Malton.
We look forward to seeing you at Malton in the future and hopefully you will be able to call in for our Opening Celebration Weekend, 20th - 23rd November and have a tour around our refurbished site.
In the meantime, please do not hesitate to call Roger on 01653 693751 should you have any queries.
Many thanks,
Kind regards
Ray Chapman Motors, Malton
Product reviews
Date of purchase: 24/09/2015
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Trusted Customer
10 years ago
All the staff at Chapman's could not be more helpful
Ray Chapman Motors is a family owned, family run business and has been with Volvo since 1969 - over 57 years! We pride ourselves on delivering outstanding customer service and our simple philosophy is to treat people how we would expect to be treated.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Ray Chapman Motors is a family owned, family run business and has been with Volvo since 1969 - over 57 years! We pride ourselves on delivering outstanding customer service and our simple philosophy is to treat people how we would expect to be treated.