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Purplebricks Reviews | Customer Service Reviews for https://www.feefo.com/reviews/purple-bricks | Feefo

Displaying all 18,441 reviews

Mrs Jeanette Barnes

Liverpool

10 months ago

Date of purchase: 29/08/2024

What Mrs Jeanette Barnes said about Purplebricks:

Very professional, Tim was very helpful, with advice and setting up my advert.

Customer Support Team

Purplebricks

10 months ago

Hi Jeanette, thanks for the review! We're delighted to hear that you were happy with the service you received from Tim, we're sure he will be happy to read your kind words too. If you need anything from us going forward please don't hesitate to reach out to the team as we're more than happy to help out. Thank you.

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Trusted Customer

10 months ago

Date of purchase: 30/08/2024

Local agent communication awful.

Although fast to visit and take money once this was completed the communication and details were non existent. It was impossible to contact or get a reply from the local agent. Having now been passed...

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Customer Support Team

Purplebricks

10 months ago

Hi there, we're disappointed to hear about the lack of communication you received after signing up, we're glad to hear that you've now been passed onto a different agent though. If you would like to raise your experience further please feel free to reach out to the Customer Services team via our website here - https://www.purplebricks.co.uk/contact-us - Thank you.

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Trusted Customer

10 months ago

Date of purchase: 29/08/2024

Poor communication

Poor communication. I was emailed a number of questions 3 hours before my appointment (10am on a Friday) I work so didn't see these until 45 minutes before the appointment. I was then ask to send a...

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Customer Support Team

Purplebricks

10 months ago

Hi there, we're disappointed to hear that you received poor communication from the team as this is massively below the standard we aim to deliver. If you would like to raise your experience further please feel free to reach out to the Customer Services team via our website here - https://www.purplebricks.co.uk/contact-us - Thank you.

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Mrs Juliet Calvert

Byfleet

10 months ago

Date of purchase: 30/08/2024

What Mrs Juliet Calvert said about Purplebricks:

Use expert advice.

Very considerate people.well versed in details needed to get my property on the Webb.

Customer Support Team

Purplebricks

10 months ago

Hi Juliet, thanks for your review! We're delighted to hear that you feel we've delivered expert service and that the team were able to get your property out there! If you need anything from us going forward please don't hesitate to reach out to the team as we're more than happy to help out. Thank you.

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Trusted Customer

10 months ago

Date of purchase: 29/08/2024

Excellent

Gordon was very helpful, he explained exactly what would happen from start to finish.

Customer Support Team

Purplebricks

10 months ago

Hi there, thanks for the review! We're over the moon to hear that you found Gordon to deliver helpful service and that he explained everything to you to ease any concerns you may have had. If you need anything from us going forward please don't hesitate to reach out to the team as we're more than happy to help out. Thank you.

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Trusted Customer

10 months ago

Date of purchase: 24/08/2024

Customer Support Team

Purplebricks

10 months ago

Hi there, thanks so much for the rating. We're delighted to see you feel we delivered 5 star service as that is exactly what we strive to provide here at Purplebricks. If you need anything from us going forward please don't hesitate to reach out to the team as we're more than happy to help out. Thank you.

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Mr Dean Nuttall

Nottinghamshire

10 months ago

Date of purchase: 26/08/2024

Customer Support Team

Purplebricks

10 months ago

Hi Dean, thanks for the rating. We're happy to hear you feel we delivered good service as that is exactly what we aim to provide. If you need anything from us going forward please don't hesitate to reach out to the team as we're more than happy to help out. Thank you.

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Trusted Customer

10 months ago

Date of purchase: 14/08/2024

Would not recommend

A couple of staff were exceptional but the experience overall was disappointing. From sending a schedule template for a flat (rather than a house), putting up the sign in the wrong place, sitting on...

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Customer Support Team

Purplebricks

10 months ago

This is disappointing to see and we apologise for any inconvience caused, we will be looking into your experience internally to identify any areas for improvement and we appreciate you bringing this to our attention, should you wish to discuss anything in further detail, please do get in touch. Many thanks,

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Mr Nigel Ballinger

Whitchurch

10 months ago

Date of purchase: 26/08/2024

What Mr Nigel Ballinger said about Purplebricks:

Efficient team and very satisfied with sales package.

Customer Support Team

Purplebricks

10 months ago

This is wonderful to see and it's excellent that you found us to be so efficient. Thank you so much for taking the time to reach out and should you ever need any further assistance from us, please don't hesitate to reach out and let us know. Many thanks,

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Simon Powell

Wakefield

10 months ago

Date of purchase: 24/06/2024

What Simon Powell said about Purplebricks:

Good service throughout, however my only criticism would be that there wasn't much communication through the selling and purchase stages

Customer Support Team

Purplebricks

10 months ago

Thank you very much for getting in touch. We are very happy that we could provide such a great service throughout and we appreciate your feedback about the communication. Thank you so much for getting in touch and please do let us know if there's anything more we can do for you. Many thanks,

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About Purplebricks

Wave goodbye to the bull and sell your home for free with Purplebricks. Ready for a better way to sell your home? We give you everything you need to sell your home — for free. No more high commission, no more pointless jargon. You pay for optional extras along the way, only if you want to use them. It’s your sale, it’s your choice. Want to see why 9 out of 10 customers recommend Purplebricks? Sell your home for free and find out.

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0800 810 8008

650 The Crescent, Colchester Business Park, Colchester, Essex, CO49YQ, United Kingdom