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Purplebricks Reviews | Customer Service Reviews for https://www.feefo.com/reviews/purple-bricks | Feefo

Displaying all 18,441 reviews

Trusted Customer

9 months ago

Date of purchase: 04/09/2024

Very helpful clear understanding

Customer Support Team

Purplebricks

9 months ago

Just what we aim to be! Thank you so much for mentioning the helpful and understanding service we delivered! We're grateful for you taking the time to get in touch and sharing this and should you ever need any further assistance from us, please do let us know. Many thanks,

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Mrs Sarah David

Withypool

9 months ago

Date of purchase: 04/09/2024

What Mrs Sarah David said about Purplebricks:

Excellent

Excellent.

Customer Support Team

Purplebricks

9 months ago

This is so lovely to see and it's excellent that we could deliver such an excellent service. Thank you very much for taking the time to get in touch and if we can ever do anything more for you again, please don't hesitate to reach out and let us know. Many thanks,

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Trusted Customer

9 months ago

Date of purchase: 01/09/2024

First time user and so far so good!

Only days into our journey with PB but so far all positive! A little faffy when completing your advert for the property but that might just be us using for the first time! The app is easy to...

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Customer Support Team

Purplebricks

9 months ago

Hey, thanks for getting in touch and sharing this feedback, we are happy that you found the app easy to use and we appreciate you sharing your feedback about completing the advert, this is something that we will pass on to the team and we appreciate you letting us know, please do get in touch if there is anything we can do for you. Many thanks.

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Trusted Customer

9 months ago

Date of purchase: 03/11/2023

Terrible

Customer Support Team

Purplebricks

9 months ago

Hi there, thanks for getting in touch. It's really disappointing that you have been left feeling this way and we apologise for any frustration caused by your experience, we can't see that you have submitted a complaint although if you would like to do so, please do provide the full details under the complaint section here: https://www.purplebricks.co.uk/contact-us so we can fully investigate your experience. Many thanks.

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Mrs Karen Wall

Newcastle upon Tyne

9 months ago

Date of purchase: 31/08/2024

What Mrs Karen Wall said about Purplebricks:

Very nice young lady

Very good young lady was full of information and took her time to look around

Customer Support Team

Purplebricks

9 months ago

We're so happy that we could give you all the information you needed and we appreciate you taking the time out of your day to share this. Thank you so much for getting in touch and please do let us know if we can ever do anything more for you again. Many thanks,

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Trusted Customer

10 months ago

Date of purchase: 03/04/2024

Negative Experience

Unfortunately we have had an incredibly negative experience with Purple Bricks and will not be recommending to family and friends. We understood that an online estate agent would be a less personal...

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Customer Support Team

Purplebricks

9 months ago

Hi there, we're so sorry to see this and we will certainly take your feedback on board, please do provide the full details under the sales complaint tab here: https://www.purplebricks.co.uk/contact-us it will go through to our Customer Service Team who will investigate and can contact you about it from there. Many thanks.

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Trusted Customer

9 months ago

Date of purchase: 02/09/2024

Excellent service, very professional.

Kept full informed through out. Excellent service.

Customer Support Team

Purplebricks

9 months ago

What a wonderful review and rating. We're very happy that we could keep you so well informed and we truly appreciate you taking the time to share how excellent you found the service to be. Thank you so much for taking the time out of your day to get in touch and should you ever need any further assistance from us, please don't hesitate to reach out and let us know. Many thanks,

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Mr Peter May

Llandovery

9 months ago

Date of purchase: 02/09/2024

What Mr Peter May said about Purplebricks:

House selling made easier!

Prompt, efficient and comprehensive support delivering on commitments in a timely manner.

Customer Support Team

Purplebricks

9 months ago

Amazing! We're over the moon to see that you found us to be so prompt and efficient and we could help you out in such a timely manner. Thank you so much for getting in touch and if we can ever do anything more for you again, please don't hesitate to reach out and let us know. Many thanks.

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Trusted Customer

9 months ago

Date of purchase: 01/09/2024

Customer Support Team

Purplebricks

9 months ago

Fantastic! Thank you so much for sharing this great rating. If we can ever do anything more for you again, please don't hesitate to reach out and let us know. Many thanks,

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Katie Dyton

Stevenage

9 months ago

Date of purchase: 18/08/2024

What Katie Dyton said about Purplebricks:

Unresponsive

Purple Bricks were very attentive at the start of the process to secure my business and get my property listed as unlike with other estate agents, you pay up front and not upon the sale of your...

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Customer Support Team

Purplebricks

9 months ago

We're very sorry to see this and as you can imagine it's something that we'd really like to look into, could we please ask you to provide the full details here: https://www.purplebricks.co.uk/contact-us it will go through to our Customer Service Team who will take a look into this and can contact you about it from there. Many thanks,

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About Purplebricks

Wave goodbye to the bull and sell your home for free with Purplebricks. Ready for a better way to sell your home? We give you everything you need to sell your home — for free. No more high commission, no more pointless jargon. You pay for optional extras along the way, only if you want to use them. It’s your sale, it’s your choice. Want to see why 9 out of 10 customers recommend Purplebricks? Sell your home for free and find out.

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0800 810 8008

650 The Crescent, Colchester Business Park, Colchester, Essex, CO49YQ, United Kingdom