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Purplebricks Reviews | Customer Service Reviews for https://www.feefo.com/reviews/purple-bricks | Feefo

Displaying all 18,441 reviews

Trusted Customer

9 months ago

Date of purchase: 06/09/2024

Slow.

Took a month to go from instruction to advertise. Repeat non replies, technical errors and finally a non-proofed draft. The app was also useless and regularly crashes or hangs. Shame because the gui...

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Customer Support Team

Purplebricks

9 months ago

This is disappointing to see and we'd like to put things right, we have passed this over to your account manager and have asked that they get in touch with you directly to help you out. We hope this helps but please do let us know if there's anything more we can do for you. Many thanks.

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Trusted Customer

9 months ago

Date of purchase: 06/09/2024

Fast and professional, highly recommend

Great experience, really professional and fast service. Much better than the conventional methods of property sale. Highly recommend.

Customer Support Team

Purplebricks

9 months ago

Music to our ears! We're so happy that we could deliver such a professional and quick service and we're glad you could see the benefits of using us. Thank you so much for getting in touch and should you ever need us again, please don't hesitate to reach out and let us know. Many thanks.

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Miss Jennifer Rowland

9 months ago

Date of purchase: 06/09/2024

Customer Support Team

Purplebricks

9 months ago

Lovely! We always appreciate a fantastic rating like this and we are grateful for you taking the time to share this and should you ever need us again in the future, please don't hesitate to reach out and let us know. Many thanks.

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Trusted Customer

9 months ago

Date of purchase: 23/08/2024

Excellent service

Customer Support Team

Purplebricks

9 months ago

Exactly what we love to see! We're very happy that you found the service to be so excellent and we truly appreciate you taking the time to share this. Thank you and should you ever need us again in the future, please don't hesitate to reach out and let us know. Many thanks.

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Trusted Customer

9 months ago

Date of purchase: 05/09/2024

Very average level of service

Agent from PurpleBricks provided an estimated value which was £20k above home report valuation. Photos taken for advert were poor quality and had to be retaken but agent didn’t proactively manage the...

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Customer Support Team

Purplebricks

9 months ago

Thank you for getting in touch, we're so sorry to see that and we apologise for the disappointment caused by the valuation and the photos, could we please ask you to provide as much information as possible under the sales complaint section of the website here: https://www.purplebricks.co.uk/contact-us it will go through to the team who will investigate and can contact you about it from there. Many thanks.

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Mr Robert Hayward

Frome

9 months ago

Date of purchase: 05/09/2024

What Mr Robert Hayward said about Purplebricks:

Excellent

Duncan who I have been dealing with has been incredibly helpful going over and beyond his remit 🙏

Customer Support Team

Purplebricks

9 months ago

This really is fantastic to see and we're really happy that Duncan could go above and beyond to provide such a wonderful service. If we can ever do anything more for you again in the future, please don't hesitate to reach out and let us know. Many thanks.

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Mrs Kinga Wtulich

Halifax

9 months ago

Date of purchase: 05/09/2024

What Mrs Kinga Wtulich said about Purplebricks:

Excellent service 👏

Customer Support Team

Purplebricks

9 months ago

We always strive to deliver such an excellent service and we are grateful for you taking the time to leave this. If we can ever do anything more for you again in the future, please don't hesitate to reach out and let us know. Many thanks.

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Trusted Customer

9 months ago

Date of purchase: 04/09/2024

Professional polite valuation

Reece was very thorough in his valuation and aftercare assistance. A polite and professional young man. However it took nearly 2 weeks for the house to go live on the market due to staff holidays and...

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Customer Support Team

Purplebricks

9 months ago

What an amazing review and rating. We're delighted that we could provide such a polite and professional service and it's wonderful that our agent could provide such a pro-active service to you, we will ensure we pass on your fantastic feedback, and should you ever need any further assistance from us, please don't hesitate to reach out and let us know. Many thanks.

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Miss Jacqueline Larden

Birmingham

9 months ago

Date of purchase: 04/09/2024

What Miss Jacqueline Larden said about Purplebricks:

Easy and cheaper .You have the power

I was pleased with the process

Customer Support Team

Purplebricks

9 months ago

This is what we love to see and it's wonderful that you were so pleased with the fantastic process we delivered. Thank you very much for getting in touch and should you ever need us again in the future, please don't hesitate to reach out and let us know. Many thanks.

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Mrs Catherine Levers

Nottingham

9 months ago

Date of purchase: 04/09/2024

What Mrs Catherine Levers said about Purplebricks:

Great first impressions

Ian was great, guided me through everything on the app, very impressed

Customer Support Team

Purplebricks

9 months ago

We're so happy that you were so impressed with the great service we delivered and we are grateful for you getting in touch to share such wonderful feedback. Thank you so much for getting in touch and if we can ever offer any further assistance, please don't hesitate to reach out and let us know. Many thanks,

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About Purplebricks

Wave goodbye to the bull and sell your home for free with Purplebricks. Ready for a better way to sell your home? We give you everything you need to sell your home — for free. No more high commission, no more pointless jargon. You pay for optional extras along the way, only if you want to use them. It’s your sale, it’s your choice. Want to see why 9 out of 10 customers recommend Purplebricks? Sell your home for free and find out.

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0800 810 8008

650 The Crescent, Colchester Business Park, Colchester, Essex, CO49YQ, United Kingdom